Rickie, I am not an expert, but would like to ask a couple questions to see if can help.
When you go to view your active item, what is the date of expiration?
When you did the create product file, and create product upload, did it indicate "OK" on both?
Also, the previous page to this thread commented about how to search through the configuration settings so as to change the passive settings.
It wil be referred to as PASV or Passive.
The one poster had a similar problem and changing the passive setting seemed to fix it right away.
Ok, enough from this newbie!
