Hi, I have come across a slight problem with a customers cart.

All works fine but when the shipping calculator is used, certain products cause this message to appear:

'Zone Rates (The shipping rate cannot be determined at this time)'

with a €0.00 shipping calculation.

This only happens with certain products.
The free shipping module is used for viewing cards, table/zone are rates used for other items.

You can try the cart out here:
http://www.skysat-europe.com/Zencart/zencart/
If you choose the following, you will see what is happening.

add these items to the cart:
1 Sky viewing card
1 Freeview card
1 85cm dish with quad lnb

and then check the sipping for the Netherlands.
Now replace the 85cm dish with a zone 2 dish with single LNB and recalculate shipping, everything hunky-dory!
I know it mentions lbs rather than Kgs in the calculator, just another job to do.

Any suggestions would be most appreciated.

Cheers,
Steve.