PayPal Express Not Allowing Discounts?

[Jeff_Mash]

I just got this email from the same customer who was complaining:

"Just as an update... it gets more interesting

I just did a PayPal order for Snowstorm in China.
Order total was 4.85
I applied my discount coupon and it came to 4.36
When I got to PayPal, it said the total was 4.85
When I got my email receipt FROM PAYPAL, the total was 4.36.

It seems that the only place this is appearing is on the PayPal checkout page, but the actual amount that I'm charged is correct."

So it looks like the initial page of PayPal only reflects the non-discounted price, but when you go through with the transaction, it is correct. Have you heard of this before?

I am running the latest and greatest Zen Cart as well as the latest PayPal Express patch to my knowledge.

[bodini]

Was this issue ever resolved? I have the same problem. 1.3.7 w/ latest paypal patch.

[Jeff_Mash]

Was this issue ever resolved? I have the same problem. 1.3.7 w/ latest paypal patch.

Nope, I never got an answer as to WHY it happens. All I know is that I think it's something to do with PayPal and Zencart. I just tell my customers to continue with the PayPal checkout process, and they should see the discount on the final page. If they don't and the purchase goes through without the discount, I tell them that I'll refund the extra money they overpaid.

Not a solution, but it's the only thing I know how to do at this point. If you happen to find anything out, let me know.

[bodini]

Nope, I never got an answer as to WHY it happens. All I know is that I think it's something to do with PayPal and Zencart. I just tell my customers to continue with the PayPal checkout process, and they should see the discount on the final page. If they don't and the purchase goes through without the discount, I tell them that I'll refund the extra money they overpaid.

Not a solution, but it's the only thing I know how to do at this point. If you happen to find anything out, let me know.

I cant believe that we're the only two with this problem.

[haasPlay]

I'm having the same problem, using latest patches for payPal WPP.

Anyone have any ideas?

[crimson090]

I'm having the exact same issue. Latest version etc. Wasn't a very fun day launching my store and receiving this complaints

[fostergross]

I've been having the same issue on a store that I service. I installed the latest june 17th patch. I put the PPE module into debug mode. And the Paypal_Action log doesn't record the discounted total anywhere. Niether does the Paypal_Debug_EC log for a transaction. The Paypal_Action log has the total of the cart before the discount is applied as well as the shipping charge which is adding up to be the total that shows up on paypal.

Somewhere along the lines the PPE module is getting the correct total for discounted orders wrong, and sending the pre discounted total. I'm going to take a quick look and see if I can find anything.

[bodini]

Thank you, DrByte.

[Gerri]

Hi

I also have the same problem. Site is www.faydesigns.net. I am using ZC 1.3.8 and Paypal IPN. The order total on my ZC page shows the discount deducted but when you go to Paypal there is no discount. It is putting a lot of customers off - they abandon the purchase. I have looked through hours and hours of threads and ZC tutorials but can't find an answer to this.

a very fustrated Gerri

[jenbullfrog]

Hi

I also have the same problem. Site is www.faydesigns.net. I am using ZC 1.3.8 and Paypal IPN. The order total on my ZC page shows the discount deducted but when you go to Paypal there is no discount. It is putting a lot of customers off - they abandon the purchase. I have looked through hours and hours of threads and ZC tutorials but can't find an answer to this.

I have the same problem with paypal IPN, any fix for this?