Order Confirmation not being generated.

[aussiesapphire]

I think I may be having a similar problem. My host just moved me to a php5 server (without telling me) and I have spend a few days with the help of Portali who set up the site for me sorting out a temporary fix to get up and running again. Pretty annoyed with the hosting company because even though I am well well under their disk space and bandwidth limits for my plan, they moved me apparently because my site is space and bandwidth hungry. All of their other servers are php 4 and my site was working properly on that system but they say if I request to be moved back, it requires a reduction in the size of my site. What the...!!

Anyway, even though I can now login and work with my site, order confirmations have suddenly stopped coming to me so obviously something wrong there somewhere - any suggestions where I should look?

cheers
Leah
www.aussiesapphire.com.au

[woodlandsprite]

Unfortunately, I think you might have to harass your host.

Are you receiving any other email?

My problem was ultimately resolved by my host (SMTP failing to authenticate properly because they were doing some changes getting ready for CPanel 11) - of course, they failed to tell me what exactly got hosed up and they only manged to fix it for me after 4 days!

I wound up putting in a workaround by using my ISP for mail.

I would 1) test if you are receiving any other mail - try sending yourself a message from your contact us page and 2) if not, see if you can connect to your SMTP mail server via a remote mail client - if you are unable to do so, you may have a problem with the SMTP host...

Good Luck!

[greatness_183]

I am having same problem and am using newest version on zencart

Contact us or order e-mails not comming though .. Started about the same time as you ..

what do I do ?

please someone hep

[woodlandsprite]

Contact us or order e-mails not comming though .. Started about the same time as you ..

what do I do ?

Run around in small circles? ;)

I presume these functions were working previously - and you have not made any changes. Have you contacted your Webhost yet to see what changes they have made on their end?

[greatness_183]

Well I tried what you said and run around in small circles .. Got a bit dizzy though .. lol ..

I have sent an e-mail to the guys in the datacenter waiting for replay

My e-mail's were working fine till a couple of days ago didn't change anything and they went and stopped

I have got them to work at the moment

this may sound silly but I changed my e-mail address from name AT emailaddress DOT com to name<name AT address DOT com>

and knock on wood it seems to be working

[woodlandsprite]

Well I tried what you said and run around in small circles .. Got a bit dizzy though .. lol ..

I have sent an e-mail to the guys in the datacenter waiting for replay

My e-mail's were working fine till a couple of days ago didn't change anything and they went and stopped

I have got them to work at the moment

this may sound silly but I changed my e-mail address from name AT emailaddress DOT com to name<name AT address DOT com>

and knock on wood it seems to be working

:) well that is certainly strange, but I'm glad it's working again - cuz that's what counts ;)

[DogTags]

this may sound silly but I changed my e-mail address from name AT emailaddress DOT com to name<name AT address DOT com>

and knock on wood it seems to be working

Did you change it that way through the zen admin through phpmyadmin?

[greatness_183]

from the admin .. Its still working .. had to change this on all my stores.