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  1. #1
    Join Date
    May 2007
    Location
    Little Rock, AR.
    Posts
    61
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    0

    Default Losing customers at login

    I've sit here and watched while 10 customers abandoned their carts after getting to the log in screen. After looking at my log in screen the only thing I can think of id that the new customer information section is to far down and they just don't see it. Having it below the crease as they say may be a bad idea. Does anyone know how to I could arrange this better? I'd like to move the google checkout up to right under logon but I don't know how to do it. Any suggestions would be appreciated.
    Here is a quick link -

    https://www.wccomputers.com/index.php?main_page=login

    Also just a thought could it be bots that are picking items and then dropping out at the captcha? Just a thought.
    [FONT=Times New Roman][/FONT]
    Chris
    WC Computers and More
    Quality software, and accessories at low prices.

  2. #2
    Join Date
    Mar 2004
    Posts
    16,042
    Plugin Contributions
    5

    Default Re: Losing customers at login

    if you are using 1.3.7 you can turn on split login,
    Zen cart PCI compliant Hosting

  3. #3
    Join Date
    May 2007
    Location
    Little Rock, AR.
    Posts
    61
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    0

    Default Re: Losing customers at login

    Merlin,

    Whats that under? I'm using 1.3.7

    Thanks
    Chris
    WC Computers and More
    Quality software, and accessories at low prices.

  4. #4
    Join Date
    May 2007
    Location
    Little Rock, AR.
    Posts
    61
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    0

    Default Re: Losing customers at login

    Well the count is 117 lost carts for yesterday. Could a bot be causing this?
    Chris
    WC Computers and More
    Quality software, and accessories at low prices.

  5. #5
    Join Date
    Oct 2004
    Location
    Southport, UK
    Posts
    4,244
    Plugin Contributions
    20

    Default Re: Losing customers at login

    Quote Originally Posted by wccomp View Post
    Merlin,

    Whats that under? I'm using 1.3.7

    Thanks
    admin > configuration > layout settings ... near the bottom
    Development Manager @ JSWeb Ltd - suppliers of Applepay/Googlepay for Zencart
    20 years with Zencart !

  6. #6
    Join Date
    May 2007
    Location
    Little Rock, AR.
    Posts
    61
    Plugin Contributions
    0

    Default Re: Losing customers at login

    Thank you, Thats a perfect solution. Now if they will just use it
    Chris
    WC Computers and More
    Quality software, and accessories at low prices.

 

 

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