Configuring email

[RobWUK]

Hi, i have the following settings in my Email Options (see snippet of the list below)

Ive been getting the odd email bounce, and ive been receiving the bounced email that should of gone to the customer. This only seems to happen occasionally and sometimes on hotmail address.

Looking at the settings below, am i using a good method or sending mail?

Also upon reading the message source, there is a line labeled X-Mailer: PHPMailer (version 1.73) via Zen Cart
is there a way i can thange this line?

Cheers

Rob



My settings:
E-Mail Transport Method sendmail
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails true
Send E-Mails true
Email Archiving Active? false
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]
Emails must send from known domain? No
Email Admin Format? TEXT

SMTP Email Account Mailbox YourEmailAccountNameHere
SMTP Email Account Password YourPasswordHere
SMTP Email Mail Host mail.EnterYourDomain.com
SMTP Email Mail Server Port 25

[duncanad]

To have bounced email returned to the store email address you need to set

E-Mail Transport Method sendmail-f

Check that your server is set up to accept this setting.

X-Mailer: PHPMailer (version 1.73) via Zen Cart is set in:

includes/classes/class.phpmailer.php line 807

Regards,

Alan

[Some Bloke]

I have noticed in the last few days that anyone using a Hotmail email address is not receiving automated messages from my shop. I need to copy/paste them into a new email and send manually (my standard email program - haven't tried through the shop yet) - then it gets through ok. I'm assuming MSM has changed their settings.

This is the heading of the bounce I just received:

<snip##########################>:
Connected to <snip> but sender was rejected.
Remote host said: 550 Your e-mail was rejected for policy reasons on this gateway. Reasons for rejection may be related to content such as obscene language, graphics, or spam-like characteristics (or) other reputation problems. For sender troubleshooting information, please go to http://postmaster.msn.com. Please note: if you are an end-user please contact your E-mail/Internet Service Provider for assistance.

(The 2 snips are customer details)

Dave

[Chuckl]

Just when I was getting excited by you saying that only a few emails were bouncing.... Hotmail is a nightmare to get right, as they keep changing their 'requirements' for a well behaved mail server from which they will deign to accept mail. Whatever their corporate objectives, the free exchange of email is very low on the list.
Just about every forum I visit has a current 'HOT' topic along the lines of 'Problems sending mail to Hotmail', 'Hotmail mail stopped working' etc etc.

I would suggest setting 'Send from known domain to true or yes, and use sendmail -f as well. That may help. You should also check that your mail server/your hosting co's mail server is not blacklisted. If you are sending from a home broadband line, you are almost certainly blacklisted by default. You also need an SPF record in your DNS, and probably need to register with the Hotmail SenderID programme.

Oh, and get all the headers, encoding and charsets etc correct in your emails, or all the above is in vain.
Next week, who knows.

[evmikna]

Just contact your host provider and ask them to "whitelist" your IP with MSN.