How have you configured those zones? Is it generating the rates properly ?
If you have coupons enabled, your customer will see an input box telling them to enter their coupon code if they have one. It's very obvious. You can't miss it. Same with gift certificates. Both will show up "above" all the radio-buttons for available payment options.
No way. Never. If the customer doesn't confirm the order, you don't want to be taking money from them.
This suggests that it doesn't like the shipping method selected ... or has forgotten what it was.
If that solved all the problems, great !!




