Paypal push order but customer online

[icklebits]

Every morning I log on, check my hits and check orders. I went on this morning and saw I had a new cust but no order. I went to paypal push orders to check if it was stuck and there it was. I clicked on the button that pushes it through. It says paid by paypal/creditcard

It suddenly occurred to me that I'd had no email from paypal. I went to paypal and there was no payment. I then went back to admin and checked who's online and the customer that had that basket was still online!

It said they were on this page:

pushorder.php?secret=PAYPAL_SECRET_WORD&id=**************2************

(The asteriks are just incase that nunber is important or can be hacked.)

It says they've not "moved" for 10 mins or more. Have I messed up that order?

Does stuck order just mean a shopping cart thats not been paid for?

What should I do?

Thanks in advance!

Just checked again and now they've gone but still no paypal payment. What does that mean?

[DrByte]

1. You should not have any stuck orders if you have IPN notifications working properly and PDT support enabled (only available in v1.3.7.1 or 1.3.7 with May 20 (or newer) patch).

2. You should *never* push an order through if it's not been paid at the PayPal end.

3. If the customer left and never completed payment ... then they changed their mind.
The *why* behind abandoning the purchase could be any number of things.
You could email them and ask.

[DrByte]

secret=PAYPAL_SECRET_WORD

I hope when you installed the Stuck Orders module ... that you changed the secret word, and didn't just leave the default of PAYPAL_SECRET_WORD, making it possible for anybody to come in and push an order ...

[icklebits]

Sorry, could you explain what you mean about the secret word??? There was nothing in the install file when I downloaded the "paypal sessions viewer" mod that had this push orders thing in.

The customer came back later and did an order.

When I do my test order, I go to the paypal screen but never pay. I never have that order showing up in the stuck paypal thing though.

Anyway, I'd appreciate it if someone could explain that about the secret word thing as now I'm worried.

Thanks!

[icklebits]

I've uninstalled the push order thingy until someone can let me know how I go about changing the secret word thing.

I opened the files and they said "you can change for extra security" but it doesn't say what bit you change!!!

I look forward to your reply,

Donna
-x-

[DrByte]

Somewhere in the readme it used to explain that you should set your own secret word:

INSTALLATION

Simply copy all the enclosed files to the / (root) folder, retaining the folder structure.

The report is visible under Customers->View Stuck PayPal Orders

add the line below to your /includes/languages/english.php script with your own secret word for a little security
define("PAYPAL_SECRET_WORD", "mysecretword");

[icklebits]

Hi,

When I put that in the searc engine for posts in this forum there was alsorts of posts relating to the various files you should change. I've checked the readme again and theres no mention of the secret word thing.

In the forum theres too many posts relating to it and I just don't understand what I'm changing.

Sorry, I just need step by step instructions all the time!

Thanks in advance

[DrByte]

I'm not sure I understand what you're saying ... are you just explaining how you got to where you are now? Or are you missing the instructions?

1. There are multiple versions of that mod circulating. Whether the one in the downloads section is more current than one attached to a forum post, I'm uncertain.

2. The complete instructions for setting the secret word are in my last post above. Just follow those and you should be fine.

3. Better yet, make sure your host allows IPN communication to work properly, and have the PDT components set up. Then you won't need the stuck-orders tool anyway.

[icklebits]

Sorry for confusion. I was saying that I still don't get it. So from what you're saying I simply add that line. According to other posts I have to change other files too. Is that right? Or do I simply add that line and leave it at that?

I downloaded version 2 if that helps. I appreciate your help!

D

[Hemma]

Where can I get version 2?