SSL Not Working, Admin Gone, Checkout Gone!

[WayTags1]

Here are the symptoms:
- Cannot log in to Admin - leaves user with a blank screen
- Cannot complete checkout - leaves user with a blank screen
- Can Secure Log In / Log Out Store Account

Here is what had been changed since last backup
- ran script to remove sample store product images (in downloads)
- added new sidebox
- SSL transferred to GoDaddy Hosting and installed on hosting account
- Lost access to admin, cannot complete checkout, new sidebox missing
- Lost FTP access, but this was regained when I used the new static IP

Here are the unsuccessful steps I've taken to resolve this:
- changed configure.php files to reflect new SSL install (I've changed these from true to false and back again over ten times, uploading, re-uploading, deleting, renaming, going to previous backups, and all manner of ways to make this work.)
- I've read and tried every forum thread that had anything to do with SSL problems.
- I've cleared my cache and cookies
- I've flushed my dns.
- I've deleted the entire site and reverted to the last good backup.

I'm stumped.

Here is where I'm at currently: I have the last good backup (pre-SSL) on the site and my configure.php files are set to true. Still no Admin Access and not able to checkout.

Posted below is my includes/configure.php

// Define the webserver and path parameters
  // HTTP_SERVER is your Main webserver: eg, http://www.yourdomain.com
  // HTTPS_SERVER is your Secure webserver: eg, https://www.yourdomain.com
  define('HTTP_SERVER', 'http://www.waytags.com');
  define('HTTPS_SERVER', 'https://www.waytags.com');

  // Use secure webserver for checkout procedure?
  define('ENABLE_SSL', 'true');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
  // these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
  define('DIR_WS_CATALOG', '/');
  define('DIR_WS_HTTPS_CATALOG', '/');

  define('DIR_WS_IMAGES', 'images/');
  define('DIR_WS_INCLUDES', 'includes/');
  define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
  define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
  define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
  define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
  define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
  define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/');

  define('DIR_WS_PHPBB', '/');

// * DIR_FS_* = Filesystem directories (local/physical)
  //the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
  define('DIR_FS_CATALOG', '/home/content/w/a/y/waytags1/html/');

  define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
  define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');
  define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/');
  define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS);
  define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');

// define our database connection
  define('DB_TYPE', 'mysql');
  define('DB_PREFIX', '');
  define('DB_SERVER', 'h41mysql1.secureserver.net');
  define('DB_SERVER_USERNAME', 'username');
  define('DB_SERVER_PASSWORD', 'password');
  define('DB_DATABASE', 'waytags7');
  define('USE_PCONNECT', 'false'); // use persistent connections?
  define('STORE_SESSIONS', 'db'); // use 'db' for best support, or '' for file-based storage

  // The next 2 "defines" are for SQL cache support.
  // For SQL_CACHE_METHOD, you can select from:  none, database, or file
  // If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache 
  // or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
  // ie: /path/to/your/webspace/public_html/zen/cache   -- leave no trailing slash  
  define('SQL_CACHE_METHOD', 'none'); 
  define('DIR_FS_SQL_CACHE', '/home/content/w/a/y/waytags1/html/cache');

Posted below is my admin/includes/configure.php

  define('HTTP_SERVER', 'http://www.waytags.com');
  define('HTTPS_SERVER', 'https://www.waytags.com');
  define('HTTP_CATALOG_SERVER', 'http://www.waytags.com');
  define('HTTPS_CATALOG_SERVER', 'https://www.waytags.com');

  // Use secure webserver for catalog module and/or admin areas?
  define('ENABLE_SSL_CATALOG', 'true');
  define('ENABLE_SSL_ADMIN', 'true');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
  // these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
  define('DIR_WS_ADMIN', '/admin/');
  define('DIR_WS_CATALOG', '/');
  define('DIR_WS_HTTPS_ADMIN', '/admin/');
  define('DIR_WS_HTTPS_CATALOG', '/');

  define('DIR_WS_IMAGES', 'images/');
  define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
  define('DIR_WS_CATALOG_IMAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'images/');
  define('DIR_WS_CATALOG_TEMPLATE', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/templates/');
  define('DIR_WS_INCLUDES', 'includes/');
  define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
  define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
  define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
  define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
  define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
  define('DIR_WS_CATALOG_LANGUAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/languages/');

// * DIR_FS_* = Filesystem directories (local/physical)
  //the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
  define('DIR_FS_ADMIN', '/home/content/w/a/y/waytags1/html/admin/');
  define('DIR_FS_CATALOG', '/home/content/w/a/y/waytags1/html/');

  define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/');
  define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/');
  define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/');
  define('DIR_FS_CATALOG_TEMPLATES', DIR_FS_CATALOG . 'includes/templates/');
  define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/');
  define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');
  define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');

// define our database connection
  define('DB_TYPE', 'mysql');
  define('DB_PREFIX', '');
  define('DB_SERVER', 'h41mysql1.secureserver.net');
  define('DB_SERVER_USERNAME', 'username');
  define('DB_SERVER_PASSWORD', 'password');
  define('DB_DATABASE', 'waytags7');
  define('USE_PCONNECT', 'false'); // use persistent connections?
  define('STORE_SESSIONS', 'db'); // use 'db' for best support, or '' for file-based storage

  // The next 2 "defines" are for SQL cache support.
  // For SQL_CACHE_METHOD, you can select from:  none, database, or file
  // If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache 
  // or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
  // ie: /path/to/your/webspace/public_html/zen/cache   -- leave no trailing slash  
  define('SQL_CACHE_METHOD', 'none'); 
  define('DIR_FS_SQL_CACHE', '/home/content/w/a/y/waytags1/html/cache');

Thank You in advance for any help you can give. This is my last resort before I abandon the entire SSL aspect of my site. I just don't know what else to try.

- Jeff
http://www.WayTags.com

[kobra]

Others with GD are functioning correctly - might be the server you are on is this a Linux server or a win server?

Basic suggestion - while GD is a great mas marketed host for general content sites there are a normally issues with eCommerce sites and then they are not much help.

Select a good eCommerce host and move before you end up with bigger issues.

Yes a bit more per month and not hyped with tera-bytes of this or that but fully sufficient to run a shop.

[WayTags1]

I suppose switching hosts could solve the problem, but that seems to be swatting a fly with a baseball bat. If there are no other options I'm certainly open to trying anything, but I have to believe there's a simpler solution.

[Kim]

What Jack is telling you is to search for godaddy on the forum. Lots of experiences to read about.

[kobra]

Yeah, What Kim Said!!

[WayTags1]

OK, one more bit of info to help solve this problem.

Below is the source for the "page" that eventually resolves after my admin "login".

<html xmlns="http://www.w3.org/1999/xhtml" dir="ltr" lang="en"><head>


<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"><title>Zen Cart!</title>

<script language="JavaScript" src="includes/menu.js" type="text/JavaScript"></script>
<link href="includes/stylesheet.css" rel="stylesheet" type="text/css">
<link rel="stylesheet" type="text/css" href="includes/cssjsmenuhover.css" media="all" id="hoverJS">
<script type="text/javascript">
  <!--
  function init()
  {
    cssjsmenu('navbar');
    if (document.getElementById)
    {
      var kill = document.getElementById('hoverJS');
      kill.disabled = true;
    }
  }
  // -->
</script></head><body onload="init()">
<!-- header //--><div style="position: absolute; left: 0px; top: 0px; width: 16px; height: 16px; visibility: hidden;" id="linkalert-box"><img style="position: absolute; left: 0px; top: 0px;" src="chrome://linkalert/skin/none-icon.png" id="linkalert-icon"></div>


</body></html>

Does this strike anyone else as odd?

[kobra]

Did not compare word for word, but this looks about right:

You did not answer the type of server you are on??

[WayTags1]

Whoops, sorry, Linux.

I'm reading up on the GoDaddy issues in the forums... interesting.

[DrByte]

Additional possibilities ...
1. Perhaps they made an error while installing your SSL certificate?

2. Perhaps installing another copy of Zen Cart (to a subfolder), and choosing Yes to the SSL prompts will reveal whether or not a fresh install works properly.
Then you'll have a better idea whether it's a problem with the SSL or with something in your main shop.

[Vger]

The SSL Cert appears to be installed correctly.

I could create an account fine (you can delete Eliza Dolittle now).

Your site totally hung on this page (hot https);
http://www.waytags.com/index.php?mai...r_of_uploads=0

I don't think it is the SSL Cert that's the problem but your checkout system.

Vger