Wondering if anyone can suggest a way of troubleshoot an authorize.net AIM setup. I'm getting a 500 (internal error) on the final step of checkout (Testing Mode). Server logs don't shed any light at all on the problem.
How can I troubleshoot this issue?
Thanks!
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21 Jul 2007, 02:40 AM #1
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500: internal error with Authorize.net final checkout
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21 Jul 2007, 05:28 AM #2
Black Belt
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Re: 500: internal error with Authorize.net final checkout
Talk to you host about this as there is little you can do about it even if you can determine what it is.500 (internal error)
How can I troubleshoot this issue?Zen-Venom Get Bitten
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21 Jul 2007, 10:25 AM #3
Sensei
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Re: 500: internal error with Authorize.net final checkout
What version of Zen Cart?
What patches have you installed?
What addons/contributions have you installed?
Who is your host?
If you switch to a different payment module, does this same problem continue?.
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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23 Jul 2007, 01:53 PM #4
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Re: 500: internal error with Authorize.net final checkout
Version: ZC 1.3.7 - patched through the equiv. of 1.3.7.1
Addons: Super Orders, ImageHandler, IntegratedCOWOA
Host: InMotionHosting.com
Error does not occur with other payment options (such as COD)
Thanks for the help!
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23 Jul 2007, 07:04 PM #5
Sensei
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Re: 500: internal error with Authorize.net final checkout
Ask your host whether your hosting account supports CURL, and whether any proxy is required.
.
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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23 Jul 2007, 07:14 PM #6
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Re: 500: internal error with Authorize.net final checkout
CURL is supported. The binary is located at /usr/bin/curl
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23 Jul 2007, 07:36 PM #7
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Re: 500: internal error with Authorize.net final checkout
If you're using Zen Cart v1.3.7, go to this post and grab the updated AIM module code I posted there.
http://www.zen-cart.com/forum/showpo...4&postcount=45
Install it, turn on Debug Logging to file, and test again.
If it doesn't work, post the log for analysis. It'll be in the /cache folder..
Zen Cart - putting the dream of business ownership within reach of anyone!
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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23 Jul 2007, 08:12 PM #8
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Re: 500: internal error with Authorize.net final checkout
Still getting an 500 internal error. However, not seeing anything in /cache (unless you mean a different cache directory not at root?)
Tried setting the error log to "Log File" and "Log and Email" - neither appeared to create a log file
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25 Jul 2007, 01:23 AM #9
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Re: 500: internal error with Authorize.net final checkout
I meant the 'cache' folder at the root of your zen cart install ... perhaps "public_html/cache" for you ?
In order to write the logs, the folder needs to be read-write .. ie: chmod 777.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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25 Jul 2007, 01:46 AM #10
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Re: 500: internal error with Authorize.net final checkout
shot in the dark.. does it require mod_rewrite?
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