Can not retrieve forgotten password

[qpolash]

Hi,

I have forgotten the test account's password. I am trying to retrieve the password. The system says that it has sent a new password, but it never comes to the test email account.

Please help to troubleshoot this. "Contact Us' or Admin Send email works fine. I am stuck! I have seen similar posting in the forum, but none seems to help me...

Q Polash

[knuckle-101]

Which password are you trying to resend, the admin or customer?

[qpolash]

Hi,

I am trying to retrieve my test account's password. So it is not about resetting admin's password. I was wrong about my assumption that I could send emails from my admin account. Not any more.

Here is my problem. I can receive email "Contact " form. I can NOT send admin emails, customers do not get Welcome message, they can not retrieve forgotten password. although the system says it has sent the new password.

I have tried all the combination PHP/Sendmail, nothing helps. I found out that the IP is blacklisted at http://www.mxtoolbox.com/blacklists.aspx (my domain is bestaudiobookdownload.com). I do not think I can do much about it without going somewhere else. I do not understand if the IP is blacklisted, why I can send emails through CPANEL. Why ZenCart's email is filtered? What options I have here? Can I use external mailserver? How do configure my email options then?

Thanks for your help,

Q Polash

[knuckle-101]

Is this TM Template?

[knuckle-101]

Also do you have the optin in admin/configuration/Customer Details/Customer Default Email Preference set to 0?

[qpolash]

Hi,

The template is from http://themestock.com/
Yes, I set the option to '0' (Text). Don't you think that the emails getting blocked because of the banned IP address? I do not know what I can do about that except move away from the hosting account. I can send email from the CPANEL though. Thanks,

Quamrul Polash
http://bestaudiobookdownload.com