Apple Zen Support Thread

[charals]

I have question about the estimated shipping pop up box that I use in apple zen. Everything works ok if the customer or guest types in a valid zip/postal code, and the upsxml module takes over.

But if they leave it blank for example or make an error then I have issues. Basically the window will not refresh all it says is [close window]. Even when I press estimate shipping a second time from the shopping cart window it is still blank and the customer has to leave the site and come back in for the estimated shipping to work again.

Something is not allowing the estimated shipping pop up window to referesh.

What can I do to fix this issue?

Thanks again,
Charals

[charals]

A correction to the above post: Only happens in guest mode as if the customer is logged in it works fine because their shipping address should already be automatically entered.

This issue is preventing the guest from having a second chance to enter a correct zip/postal code and I fear that this may deter them from continuing from shopping without this estimate information being readily available.

Thanks,
Charals