problem when Downloads and shipped items are purchased together ..

[burnsy]

When testing I find that when I purchase an item that requires shipping together with a digital download, the shipping method is omitted during the checkout process, (I have 2 shipping modules installed: Per Item and Store Pickup) it only gives the option of Store Pickup. If I delete the "Download Product" from my cart and go back to checkout the shipping method returns, but as soon as I add the "Download" product, the Shipping option disappears again, only allowing for "Store Pickup" for the item that needs to ship.
What could be causing this ? I dont see anything in PRODUCT settings or any CONFIGURATION settings .........

[DrByte]

What version of Zen Cart?
What addons/contributions have you installed?
What are the settings on these products, related to free shipping, virtual, etc?
What is the weight of these products?
What attributes do you have configured for these products?

[burnsy]

Thanks, sorry for my lack of info, and I've answered those question to the best of my ability ...


What version of Zen Cart?
1.3.7

What addons/contributions have you installed?
I don't think I added any, it was months ago when I installed it for a client but it was a very basic set-up.

What are the settings on these products, related to free shipping, virtual, etc?
There are only 5 products. Only 1 of them is set as a Virtual Product because it is a digital download. It seems to override the product that isn't virtual during the checkout process.

What is the weight of these products?
The 4 products requiring shipping are only 5 pounds. The 1 virtual is 0 pounds.

What attributes do you have configured for these products?
The only product with attributes is the 1 virtual product for download. I simply added Option Name, Option Value, linked to the product, etc ... The downloadable product works fine on it's own as do the products requiring shipping.

Luckily it's a very basic set-up, very much like a testing scenario, so my first instinct was that it's an obvious oversight with a setting or something, but I don't know what .........

[Ajeh]

There's a common misconception that "downloads" are virtual and/or free shipping.

However, downloads do NOT need to be marked as Virtual Products and Downloads do NOT need to be marked as Always Free Shipping ... and indeed, shouldn't be. The fact that a file is attached to a product automatically treats it as a download.

Downloads by themselves in an order should NOT show the shipping page as there is no shipping and this is identified by the Download filename attached to the Attribute of the Download ...

Be sure that the Download filename shows in the Attributes Controller and has a GREEN dot next to it ...

[burnsy]

It appears you solved it for me AJEH, thank you. On the Download Product's settings I switched the "Product Is Virtual" setting from Yes to No and now it works. Thanks for clearing that up!

[faithofgod]

So you cannot have a product that you are shipping physically and also have them get the download as one item? There can only be a download and a physical shipped item as two separate options? I am trying to have a "download" attribute and a download and "get a CD mailed to you" attribute but it does not charge shipping on the later one (yes, it is not set to virtual product). Is there any way to fix this?

[DrByte]

I know that v1.3.8 has the ability to allow a product to be both virtual and physical. Ajeh has discussed how that works in several other sections of the forum.

[Ajeh]

If you have a Product that is both Physical and a Download, meaning that if ordered the customer gets both the Download and a Physical product shipped to them, then there is a setting for this:

Always Free Shipping: Special, Product/Download Combo Requires a Shipping Address

This means that the customer will have to provide the shipping information on checkout_shipping when the product is ordered ...

NOTE: A regular Download will never see the checkout_shipping page ...

[faithofgod]

If you have a Product that is both Physical and a Download, meaning that if ordered the customer gets both the Download and a Physical product shipped to them, then there is a setting for this:


This means that the customer will have to provide the shipping information on checkout_shipping when the product is ordered ...

NOTE: A regular Download will never see the checkout_shipping page ...

I know that, but it then charges the customer shipping charges for the download as well as the attribute with the download and physical copy. Is there no way to have the download attribute be free shipping and the download and physical have the shipping apply normally without creating the same product twice?

[Ajeh]

What shipping module are you using for this product?