cc charged but no order, using iTransact

[jordana]

I'm having the same problem as reported in this thread for authorize.net. I'm using version 1.3.0.2 and iTransact as the processor. The customer placed an order, both she and I received a confirmation email, but there order is not in the admin. There are no apostrophes or quotes in the customer information of her order.

In addition to fixing this problem for future orders, I'd also like to find the lost order if possible.

Thanks.

[jordana]

A bit more info on this, the customer receives the confirmation of the order, I receive payment, but the items remain in the shopping cart after checkout.

[chuck]

A bit more info on this, the customer receives the confirmation of the order, I receive payment, but the items remain in the shopping cart after checkout.

While I'm not familiar with this payment module, if the cart isn't getting emptied, then it sounds like the payment gateway isn't sending back a valid or recognizable response, or else the module you're using isn't written very well, or is out of date.

Has it ever worked properly? When? When did it stop?
Does this only happen on certain orders, or for certain customers?
What is the status of the transaction in your iTransact merchant account? What did it say happened when the transaction was processed? were there any warnings?

[jordana]

The shopping cart worked before installing iTransact. When I had the payment set as Credit Card and used the test cc #, the order showed up in the admin, the cart cleared and the customer was sent to the thank you page.

After installing iTransact module the cart no longer cleared, payment was successful, but the order didn't show up in admin. The customer was sent to a blank white page instead of the thank you page.

The order processes in iTransact with no errors that I see. This happens for all customers.

Thanks for your help.

[chuck]

The shopping cart worked before installing iTransact. When I had the payment set as Credit Card and used the test cc #, the order showed up in the admin, the cart cleared and the customer was sent to the thank you page.

After installing iTransact module the cart no longer cleared, payment was successful, but the order didn't show up in admin. The customer was sent to a blank white page instead of the thank you page.

So, you're saying that during testing w/o itransact it was fine, but then after you installed it you got a blank page upon completion? And you didn't try to find out why the blank page was happening ?
And now you've gone live with your site, knowing that customers get a blank page ?

I think you'd be smarter to find out the cause of the blank page ... as that's likely why the cart isn't emptying.

What's in your server errorlog when the blank page happens?

[jordana]

Yes, I admit this was dumb.

The error logs:

PHP Fatal error: Call to undefined function: apache_request_headers() in /includes/modules/payment/itransact.php on line 197

[jordana]

line 197 of itransact.php says:

$external=apache_request_headers();

[chuck]

Where did you get this iTransact module from ?
What version of PHP are you using ?

[chuck]

line 197 of itransact.php says:

$external=apache_request_headers();

I suspect you're using an older version of PHP (older than 4.3.0), since apache-request_headers() only exists from 4.3.0 onward.

You may have to tell it to use an older method for obtaining the information it's looking for:
Try changing that line to say:

$external = getallheaders();

[jordana]

no luck, now the error says

PHP Fatal error: Call to undefined function: getallheaders()

Do you think if I were using a newer version of PHP I wouldn't have this problem?