Cannot find file for download

[DrByte]

What does DIR_FS_DOWNLOAD point to in your /includes/configure.php file ?

[CerysCrow]

define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');

[DrByte]

Okay, that's good.

What about the permissions settings ?

[CerysCrow]

Permissions on both the download anf th pub are 777.

(configure.php is 644)

[CerysCrow]

ccspellboundstamps.zip is 777

[DrByte]

I've changed the filename to ccspellboundstamps.zip, changed my settings to streaming true and redirect fale - no luck.

I get the same message: Sorry. File not found. Please contact the webmaster to report this error.
c/f: ccspellboundstamps.zip

and when you changed the filename, you did it both in the product attributes in the admin as well as in your FTP ?

[CerysCrow]

yes, I changed both.

[DrByte]

Okay ... time to try some debugging.

1. what's the DIR_FS_CATALOG setting in your configure.php files?

2. edit your /includes/modules/pages/download/header_php.php file using a clean text editor (ie: Crimson Editor or Notepad++ are good choices)

around line 57 you'll find this:

// Die if file is not there
if (!file_exists(DIR_FS_DOWNLOAD . $downloads->fields['orders_products_filename'])) die('Sorry. File not found. Please contact the webmaster to report this error.<br />c/f: ' . $downloads->fields['orders_products_filename']);

insert a NEW line ABOVE that code, like this:

echo 'CHECKING FILE: ' . DIR_FS_DOWNLOAD . $downloads->fields['orders_products_filename'] . '<br />';
// Die if file is not there
if (!file_exists(DIR_FS_DOWNLOAD . $downloads->fields['orders_products_filename'])) die('Sorry. File not found. Please contact the webmaster to report this error.<br />c/f: ' . $downloads->fields['orders_products_filename']);

Test the download from your customer account again.
Hopefully it'll tell us the real path it's looking for.

Then we'll compare that against the DIR_FS_CATALOG and DIR_FS_DOWNLOAD settings, as well as your FTP path to the /download folder.

[CerysCrow]

I've got the download to work! It's amazing what a few hours of sleep will do.

This morning, I checked the user account I had set up. I noticed that in the section that shows previous orders, the download file was listed and showed the expiry date and downloads left info, but the filename did not display a size.

This seemed weird, and coupled with the fact that zen cart is saying that the file cannot be found, I decided to check my server through a different FTP program (I generally use Dreamweaver to upload my files.)

Sure enough, the file was simply not on the server, so I re-uploaded through Cyberduck and now all is well.

I am not sure why Dreamweaver "appeared" to be uploading files correctly. I will use Cybercuck for all my zen cart uploads, from now on.

Thanks for all your help.

[DrByte]

Yes, sleep can work wonders.

I use Dreamweaver regularly for editing and file-uploading, but prefer to use a "real" dedicated FTP program for things other than php code files that I'm editing. It can be quirky at times.

I recommend FileZilla to most people because it's free and I think I've only ever seen one person report a problem using it and I think their host was to blame, not the software. Of course, it's for windows PCs.