Yet another contact-us problem

23 Aug 2007, 00:42

#1

New Zenner

Join Date:: Apr 2007
Posts:: 29
Plugin Contributions:: 0

Yet another contact-us problem

OK, one more contact us email that doesn't reach the store owner...
I looked at many previous posts telling about the same problem, changed a lot of settings like said in the answers, BUT I still can't get any contact us email!!!! Mummyyyyyyyyy!!!!

I can Send emails, no problem.

E-Mail Optionshttp://www.eliseteagarden.com/ChezM01/images/pixel_trans.gifTitleValueAction E-Mail Transport Methodsendmail E-Mail LinefeedsLF Use MIME HTML When Sending Emailsfalse Send E-Mailstrue Verify E-Mail Addresses Through DNSfalse Email Archiving Active?false E-Mail Friendly-Errorsfalse Email Address (Displayed to Contact you)[email protected] Email Address (sent FROM)[email protected] Emails must send from known domain?No Email Admin Format?TEXT Send Copy of Order Confirmation Emails [email protected] Send Copy of Create Account Emails To - Status1 Send Copy of Create Account Emails [email protected] Send Copy of Tell a Friend Emails To - Status1 Send Copy of Tell a Friend Emails [email protected] Send Copy of Customer GV Send Emails To - Status0 Send Copy of Customer GV Send Emails [email protected] Send Copy of Admin GV Mail Emails To - Status0 Send Copy of Customer Admin GV Mail Emails [email protected] Send Copy of Admin Discount Coupon Mail Emails To - Status0 Send Copy of Customer Admin Discount Coupon Mail Emails [email protected] Send Copy of Admin Orders Status Emails To - Status0 Send Copy of Admin Orders Status Emails [email protected] Send Notice of Pending Reviews Emails To - Status0 Send Notice of Pending Reviews Emails [email protected] Set "Contact Us" Email Dropdown List Allow Guest To Tell A Friendfalse Contact Us - Show Store Name and Address0 Send Low Stock Emails0 Send Low Stock Emails [email protected] Display "Newsletter Unsubscribe" Link?true Audience-Select Count Displaytrue SMTP Email Account Mailbox SMTP Email Account Password SMTP Email Mail Host SMTP Email Mail Server Port Convert currencies for Text emails£,?:€,?

Many thanks to the patient soul that will answer yet one more contact us email question!!!

23 Aug 2007, 04:02

#2

eliseintaipei

New Zenner

Join Date:: Apr 2007
Posts:: 29
Plugin Contributions:: 0

Re: Yet another contact-us problem

I know, one more of these!!!!
I already read tons of threads on this subject, tried many of the suggestions and solutions, BUT i'm still stuck with the same old problem: I can't get the contact us emails!!! I tested it, it works fine on the online store, no error message, nothing, but I don't get any email.

Here are my settings:

E-Mail Options

TitleValueAction E-Mail Transport Method sendmail
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails false
Send E-Mails true
Verify E-Mail Addresses Through DNS false
Email Archiving Active? false
E-Mail Friendly-Errors true
Email Address (Displayed to Contact you) admin AT eliseteagarden DOT com Email Address (sent FROM) elise AT eliseteagarden DOT com
Emails must send from known domain? No
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To elise AT eliseteagarden DOT com Send Copy of Create Account Emails To - Status 1
Send Copy of Create Account Emails To elise AT eliseteagarden DOT com
Send Copy of Tell a Friend Emails To - Status 1
Send Copy of Tell a Friend Emails To elise AT eliseteagarden DOT com
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To elise AT eliseteagarden DOT com Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails elise AT eliseteagarden DOT com
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To elise AT eliseteagarden DOT com
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To elise AT eliseteagarden DOT com Send Notice of Pending Reviews Emails To - Status 0
Send Notice of Pending Reviews Emails To elise AT eliseteagarden DOT com Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend false
Contact Us - Show Store Name and Address 0
Send Low Stock Emails 0
Send Low Stock Emails To elise AT eliseteagarden DOT com
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox
SMTP Email Account Password
SMTP Email Mail Host
SMTP Email Mail Server Port
Convert currencies for Text emails £,?:€,?

I also have a working postmaster, bounces, abuse email addresses...

Why o why isn't this working??? Yahoo webhosting? Destiny? A curse?

Thanks!

23 Aug 2007, 07:50

#3

chuckl

Totally Zenned

Join Date:: Nov 2006
Posts:: 717
Plugin Contributions:: 0

Re: Yet another contact-us problem

Youch! thats hard on the eyes and brain at 7am.
You have the Contact US address set to admin@... and every other address set to elise@....
So,
Does the admin@ address actually exist, and if so, is it ever accessed, or is it set to forward the mail anywhere?

23 Aug 2007, 12:02

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: Yet another contact-us problem

Do you get order-confirmation emails when you place an order?
Do you get new-account email when you create an account ?

24 Aug 2007, 20:43

#5

eliseintaipei

New Zenner

Join Date:: Apr 2007
Posts:: 29
Plugin Contributions:: 0

Re: Yet another contact-us problem

Thanks for your patience guys!!!
I do get emails when a new customer registers and orders something.
The only problem so far is the Contact Us!!!!

Thanks a million!

24 Aug 2007, 20:55

#6

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: Yet another contact-us problem

Email Archiving Active? false

Please turn this on.

Then download and install this contribution:
http://www.zen-cart.com/index.php?main_page=product_contrib_info&cPath=40_41&products_id=198

Then do a test Contact Us message.

Then check the archive history via Admin->Tools->Email History (or is it called Email Archive?)
Can you see the Contact Us email listed in there?
If you can, then we know that Zen Cart properly generated the email but your server failed to deliver it.

25 Aug 2007, 02:07

#7

eliseintaipei

New Zenner

Join Date:: Apr 2007
Posts:: 29
Plugin Contributions:: 0

Re: Yet another contact-us problem

Dr, thank you so much!!! At least I can see who contacted me, who cares if it doesn't get delivered in my email box, as long as I can get the contact us email!!!!

Thanks a lot! Another headache gone!
:clap:

25 Aug 2007, 05:20

#8

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: Yet another contact-us problem

You really should still get to the bottom of this issue. There could be other emails that go missing unexpectedly. You should tell your host that the emails are getting delivered from Zen Cart to the mailserver but not getting delivered from the mailserver to you.

25 Aug 2007, 09:16

#9

chuckl

Totally Zenned

Join Date:: Nov 2006
Posts:: 717
Plugin Contributions:: 0

Re: Yet another contact-us problem

Could I stress again, that your Contact Us address is the ONLY place in the whole setup that you use admin AT eliseteagarden as an address.

Please change that to the same address used everywhere else in the setup, and send a test Contact Us message. If that works, you have a problem only with the setup of that email address/mailbox.

26 Aug 2007, 04:16

#10

eliseintaipei

New Zenner

Join Date:: Apr 2007
Posts:: 29
Plugin Contributions:: 0

Re: Yet another contact-us problem

Hey thanks a lot guys!
Admin and elise are the same account. I changed it back to elise and still can't get the email. I can retrieve it at least in the Archives!
I somehow feel daunted by the thought of having to contact Yahoo Small Business for that issue.....

Thanks a million!

26 Aug 2007, 08:39

#11

chuckl

Totally Zenned

Join Date:: Nov 2006
Posts:: 717
Plugin Contributions:: 0

Re: Yet another contact-us problem

Admin and elise are the same account

Admin and elise are not the same account. Either one is an alias for the other, or is intended to forward to the other. You could have a problem in that setup.

Another possible problem area is if you have anything at all entered in the 'Set Contact Us email dropdown list in Config-Email Options.

Finally, given your reference to 'large internet organizations' supplying your hosting, remember that a 'Contact US' email is being sent by your site on behalf of a 3rd party, and looks a lot like spam or mail relaying if not configured exactly correctly, and could be being sent to a spam folder or deleted as a result.

It could also be returned, but if you do not have 'bounce' or 'postmaster ' email addresses or aliases set up for your domain, you will never see the returned messages.

04 Sep 2007, 02:09

#12

beth_katherine

Zen Follower

Join Date:: Feb 2007
Posts:: 158
Plugin Contributions:: 0

Re: Yet another contact-us problem

I just followed the instructions on this thread and discovered all of the contact us emails that I have sent in the archive and the test one my daughter just sent so I know it works but why aren't the emails being forwarded to my account?

Server problems? :(

Beth-katherine

04 Sep 2007, 05:10

#13

eliseintaipei

New Zenner

Join Date:: Apr 2007
Posts:: 29
Plugin Contributions:: 0

Re: Yet another contact-us problem

Hey, I still have the same problem and I just use the email archive, works fine for me! I don't have a lot of contact us mail so it's not a big problem.

I couldn't figure out why only the contact us mail isn't going through, while the other mails are fine!!!

Internet mystery!

06 Sep 2007, 14:16

#14

peeceelee

New Zenner

Join Date:: Aug 2006
Posts:: 37
Plugin Contributions:: 0

Re: Yet another contact-us problem

Hi,

I had a similar problem. originally my contact us page was working just fine with one email. Then we were getting too many emails so i decided to add a few more emails to the dropdown to direct the questions to the appropriate people in our company. i added an email and tested it...when i used the contact us form with the original dropdown, i received the email just fine, but when i used the new one, we did not get the email. so i added a third with the same email as the original drop down and it still didn't work. i double and triple checked the comma delimited list and it was ok. decided to delete the new emails from the dropdown list and do some research. came to this thread and i turned on archiving and re-added the 2nd dropdown...was about to open phpmyadmin to check, but I got the email this time! my only guess is that maybe the first time i might have added a tab or copy and pasted a weird newline/return or some other bad character?? i even checked the configuration table in the db the first time and i didn't notice anything. so this isn't a scientific solution, but it might be worth a try to clear the dropdown list and retype it in.

thanks

22 Sep 2008, 02:49

#15

mickpunt

New Zenner

Join Date:: Sep 2008
Posts:: 12
Plugin Contributions:: 0

Re: Yet another contact-us problem

peeceelee:
Hi,

... my only guess is that maybe the first time i might have added a tab or copy and pasted a weird newline/return or some other bad character?? i even checked the configuration table in the db the first time and i didn't notice anything. so this isn't a scientific solution, but it might be worth a try to clear the dropdown list and retype it in.

thanks

Absolutely right, I have 4 addresses in the contact-us dropdownlist and in "beautifying" the adresses I have probably hit <enter> to make it more readable. Cleaned the list and everything is working again. Thanks peeceelee!

Mick

22 Sep 2008, 23:21

#16

timzhou

New Zenner

Join Date:: Mar 2008
Posts:: 23
Plugin Contributions:: 0

Re: Yet another contact-us problem

Try this

http://www.zen-cart.com/forum/showthread.php?t=108669