Order confirmation emails

[Shiftypow]

Hi Guys i am having trouble with our order confirmations not getting to our customers and this is the same for when i try to notify our customers through our orders. We are receiving the order confirmations and extra CC parts fine its just the customer themself not receiving their confirmations. If you can tell me what i need to post from our admin or what i should check that would be great. Thanks

[DrByte]

Is this happening for "one or two" customers, or for absolutely every customer ?

Are these customers using "free" email accounts such as yahoo or hotmail ?

http://www.zen-cart.com/wiki/index.p...Email_Problems

[Shiftypow]

this is for every customer and it doesnt seem to matter what email account they have e.g im testing this on tiscali at the moment but i have tried msn aswell.

[Chuckl]

The fact that you are receiving mail from the site would imply that the site mail functionality is OK.

Are the order confirmations, extra CC parts and so on being sent to a 'local' email address? e.g. sales@ or [email protected]?

If so, it sounds like either your host mail server is blacklisted, or your domain is blacklisted, and or email DNS or similar incomplete. Visit www.dnsstuff.com and run a DNS report on your domain, and do a blacklist check on your domain and the mailserver.

Probably a good idea to ask your hosting co. to check their mail logs for that server as well.

[Shiftypow]

Thanks Guys for the replys our website is www.ashcycles.com . I put this in on dnsstuff and under mail i do get a red error but i have no clue what it means.

[Chuckl]

Not a prob, thats why we're here.

The first priority should be to set an SPF record for your domain. This is a DNS entry that specifies which servers are allowed to send mail on behalf of your domain.
In the case of a hosted website this causes problems as mail from your site domain is being sent by your hosting co's mail servers, and thus looks like spam.

In your situation, an SPF record of

ashcycles.com IN TXT "v=spf1 a mx ~all"

should cover it.
If you obtained your domain separately from your hosting, you will probably have to add it yourself at your domain registrar. If not, shake the trees at your hosting company.

The SPF record is simply an additional text record, but some domain reg's require the quote marks, others not, so it is best to check.

[jameschacks]

Hello there,

I'm facing the same problem. Order confirmation mails are not being sent to customers who register with yahoo or hotmail ids. Is there something to be done to fix this? Please help guys... I have a couple of LIVE e-comm shops.

Thanks,
James.

[DrByte]

Did you do all the suggestions in the posts above? What was the result of implementing each suggestion?

[jameschacks]

I checked with DNSstuff and it said I have 12 DNS errors. Honestly I really dont know what to make out of this. Can you please help me on this.
The site is www.globellone.com,

[DrByte]

It is probably best to work with your hosting company to get their assistance in fixing issues related to your domain and hosting.