V1.3.7.1 causing these Server errors ?

[teamzr1]

I just ran a complete create account and test purchase, and no errors displayed in the shopping cart page, which according to your error log if any errors were going to be displayed it would have happened here


Try clearing your logs and watch em over the nest few hours,

Thanks for the test, I had cleared the admin logs

If we know what all the What and whys were we would not be asking here in the 1st place.

All we can go by is ERROR log on the domain server and the host is saying it is not their fault

Its clear every time it does happen it trips the same 2 errors of two different files but we are end user and not programmers and have no idea what is in common with the 2 files.

<!--StartFragment-->/home/teamzron/public_html/fstore/error_log:

[24-Aug-2007 01:09:36] PHP Warning: Variable passed to each() is not an array or object in /home/teamzron/public_html/fstore/includes/classes/shopping_cart.php on line 1708

[24-Aug-2007 01:09:36] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/teamzron/public_html/fstore/includes/classes/shopping_cart.php:1708) in /home/teamzron/public_html/fstore/includes/functions/functions_general.php on line 44

notice the time stamps.

I cannot reproduce what a user must do to hit this and do not know which error starts and which other file then errors.

Only those writing this code can tell us what the errors mean and which is the cause of the other tripping and what line 1708 and line 44 of the two foles have in common
Being someone else posted and has the same problem and in their case since last Feb the problem exists in last 2 updates of this software.

[DrByte]

Only those writing this code can tell us what the errors mean and which is the cause of the other tripping and what line 1708 and line 44 of the two foles have in common

The *errors mean* that your $_POST data received by Zen Cart from your webserver is empty when it shouldn't be.

That is typically caused by a server misconfiguration.

The multiple questions asked of you are designed to collect additional information to narrow things down.

Ball's back in your court ...

[teamzr1]

You missed posting answers to some important questions:

I may as well add another few to the list ...
- Do you have an SSL certificate installed for your site? Are you using it in your store?
- Do you have any manually-configured redirects set up to force SSL operation?
- What are your PHP settings for - post_max_size and file_uploads and upload_max_filesize


And, by the way, if you're gonna belly-ache and point blame with statements like "Why is it taking months for the programmers to not find out what their code problem is ?" then perhaps it would behoove you to do some legwork to understand under exactly what conditions the problem occurs, and share your discoveries.

We *do* try to help. If a problem can be reproduced consistently, it can be fixed. If it can't, we have to wait for the (few) people *having* the problem to provide usable information for debugging and analysis.

You can call it belly-ache, but from this end we switched host providers and one of the reasons choosing it is frontstore software that came with the host package so we are PAYING for this software and when its something that could be dealing with secure information, credit cards, etc you can call it complaining but the fact is someone else reported the same failure back last Feb and then in May and still no response of fix what a repeatable error on 2 different host domains that could even be due to someone trying to hack the frontstore.

We rather belly-ache and push for a cause rather then ignoring errors on host domain when the software itself is not informing us when it errors out.
Someone here has to know what those 2 files do and what the errors are from as what the error logs reported so we could track the cause and find if it shuold just be ignored or worry who and what is the cause

No SSL, and it should be remembered many of us our end users, not programmers so asking what the size of something is that is not in the menu is an unknowm to us

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[DrByte]

You can call it belly-ache, but from this end we switched host providers and one of the reasons choosing it is frontstore software that came with the host package so we are PAYING for this software

If you're PAYING for Zen Cart then go get support from the people you paid for it.
Zen Cart is free.

...and when its something that could be dealing with secure information, credit cards, etc you can call it complaining but the fact is someone else reported the same failure back last Feb and then in May and still no response of fix what a repeatable error on 2 different host domains that could even be due to someone trying to hack the frontstore.

Maybe it is. Maybe it isn't.

The post you refer to about "last Feb" ... was given several responses and suggestions. The person reporting the issue hasn't indicated whether the problem was resolved or not. If they're not complaining, then ... how do we know there's still a problem? Moot argument.

Oh, and another report in May? Okay ... fair enough ... two reports of problems in a 7-month period ... with 1000 downloads of Zen Cart a day all along ... we've been focusing on the important issues instead of banging our head against the wall on two reports that have had no further activity since their initial mention and feedback with suggestions.

Someone here has to know what those 2 files do and what the errors are from as what the error logs reported so we could track the cause and find if it shuold just be ignored or worry who and what is the cause

Yes ... and I posted that explanation ... but, since you stated you're not a programmer, I didn't initially explain all the technical ins-and-outs of it because, as you say, non-programmers don't understand that stuff anyway.

Now that it's been explained, does it make sense now ?


Thanks for the phpinfo quote.
Now, if you'll finish answering the questions asked, we might still get somewhere for your situation.
You missed posting answers to some important questions:

What addons/contributions are installed on your site?
- What is the URL where it can be seen in action? (is it the same as the url in the image you included in your last post?)

-If you add this to the top of your /index.php file (in your main Zen Cart folder) and attempt to create the error again, what does it show on the top of the page before the Variable passed to each() error appears ?:

echo '<pre>' . print_r($_POST, true) . '</pre>';

(You're going to see some "headers already sent" warnings, which can be ignored while doing this testing)

[teamzr1]

Gimme a break. You won't find me venting very often, but this is absurd.

I posted there as follow-up due to some new discoveries after spending hours debugging and testing a couple sites where people were actively assisting with feedback about what was and wasn't working.

Attitudes like you have expressed in your posts will *NOT* win you many favors here ...

Now, if you *want* to get to the bottom of the problem, then finish posting the answers to the rest of the questions I asked you in the post you are complaining about.

Your response stinks, blaming the end users when a common bug has been reported for months by others and then bitching someone writes a BUG is not going to be pretty how they post it for maybe this is the only way to find out why the errors have going on since at least last Feb.

Fact is you gave me an answer that does not solve the problem or was even close as what the problem is and when a bug has been reported multi times with a program that requires high security you bet people are going to be concerned as to the whys.

You simply could say what the error 2 lines reporting do and how 2 files are bound as one file erroring also causes the other. so us end users can debug it for you.


You can vent but as someone paying for this frontstore software I also can vent and its simple quit asking what we eat for dinner and answer what the 2 lines of code do.

[Merlinpa1969]

Team,

Did my order cause any errors?

Also while you might not be a coder, you still need to follow the directions givin when they are straight forward and provide the results of the test,
or give the information when its requested...

this helps the coders to be able to give you the answers you need,

but since this error is only happening to a SMALL population the devs need your help to diagnose and repair,

but your comments to this point have been inflamitory and will stop any response from some folks...
DrByte is much more patient than most here and hes at wits end......

lets play nice and see if we can get this figured out

[DrByte]

Fact is you gave me an answer that does not solve the problem or was even close as what the problem is and when a bug has been reported multi times with a program that requires high security you bet people are going to be concerned as to the whys.

Actually, what you're referring to , and which I've explained earlier, was someone else who gave you a "possible answer" and like you they are not a programmer either ... just someone trying to help and you flamed him ...

I only asked questions in order to try to get to the real bottom of the issue.

You simply could say what the error 2 lines reporting do and how 2 files are bound as one file erroring also causes the other. so us end users can debug it for you.

I did. Did it help you ?

You can vent but as someone paying for this frontstore software I also can vent and its simple quit asking what we eat for dinner and answer what the 2 lines of code do.

I'm so sorry you paid for the software that we GIVE AWAY FREE and GIVE SUPPORT FOR - FOR FREE.

If it doesn't work for you ... I'm sorry. The 820,000 folks who have downloaded it and run it on their live working shops don't seem to have the problems you're having. Sorry for spending our time FOR FREE working on things affecting more than 2 posts.

Besides ... the error messages you're reporting shouldn't affect credit card data at all ... because ... well ... nobody can place an order if they can't get anything into their shopping cart.

Maybe you don't like my responses, but you've given me no desire to help you any further. I've been more than patient, and am still waiting for answers to some diagnostic questions I asked. And furthermore, I've had 3 people inspecting your site and server and configuration and trying purchases and testing Zen Cart responses etc over the last 2 hours ... and nothing bad is showing up so far.

Let us know when the problem happens again ... if you ask nicely we might make some time to help FOR FREE.

Otherwise, talk to the folks who suckered you into paying for FREE SOFTWARE and get them to fix the problem for you.

[TShooters]

Post #6, server info:

Zen Cart 1.3.7.1

Database Patch Level: 1.3.7

Could not upgrading the DB cause the errors?

[DrByte]

Post #6, server info:

Zen Cart 1.3.7.1

Database Patch Level: 1.3.7

Could not upgrading the DB cause the errors?

Good point Tina. And usually that would be a potential problem for many different kinds of errors.
However, the v1.3.7.1 upgrade from v1.3.7 didn't have any database changes to apply.
Thus, in this case, that's not the issue.

Thanks for the idea though !

[DrByte]

<!--StartFragment-->/home/teamzron/public_html/fstore/error_log:
[24-Aug-2007 01:09:36] PHP Warning: Variable passed to each() is not an array or object in /home/teamzron/public_html/fstore/includes/classes/shopping_cart.php on line 1708
[24-Aug-2007 01:09:36] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/teamzron/public_html/fstore/includes/classes/shopping_cart.php:1708) in /home/teamzron/public_html/fstore/includes/functions/functions_general.php on line 44
[24-Aug-2007 01:12:28] PHP Warning: Variable passed to each() is not an array or object in /home/teamzron/public_html/fstore/includes/classes/shopping_cart.php on line 1708
[24-Aug-2007 01:12:28] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/teamzron/public_html/fstore/includes/classes/shopping_cart.php:1708) in /home/teamzron/public_html/fstore/includes/functions/functions_general.php on line 44
[24-Aug-2007 07:04:32] PHP Warning: Variable passed to each() is not an array or object in /home/teamzron/public_html/fstore/includes/classes/shopping_cart.php on line 1708
[24-Aug-2007 07:04:32] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/teamzron/public_html/fstore/includes/classes/shopping_cart.php:1708) in /home/teamzron/public_html/fstore/includes/functions/functions_general.php on line 44
[24-Aug-2007 07:07:19] PHP Warning: Variable passed to each() is not an array or object in /home/teamzron/public_html/fstore/includes/classes/shopping_cart.php on line 1708
[24-Aug-2007 07:07:19] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/teamzron/public_html/fstore/includes/classes/shopping_cart.php:1708) in /home/teamzron/public_html/fstore/includes/functions/functions_general.php on line 44
[24-Aug-2007 07:09:14] PHP Warning: Variable passed to each() is not an array or object in /home/teamzron/public_html/fstore/includes/classes/shopping_cart.php on line 1708
[24-Aug-2007 07:09:14] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/teamzron/public_html/fstore/includes/classes/shopping_cart.php:1708) in /home/teamzron/public_html/fstore/includes/functions/functions_general.php on line 44
[24-Aug-2007 07:11:40] PHP Warning: Variable passed to each() is not an array or object in /home/teamzron/public_html/fstore/includes/classes/shopping_cart.php on line 1708
[24-Aug-2007 07:11:40] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/teamzron/public_html/fstore/includes/classes/shopping_cart.php:1708) in /home/teamzron/public_html/fstore/includes/functions/functions_general.php on line 44
[24-Aug-2007 07:12:09] PHP Warning: Variable passed to each() is not an array or object in /home/teamzron/public_html/fstore/includes/classes/shopping_cart.php on line 1708

Server errorlogs usually also contain IP addresses.
One of the important things to check these errors against is where they originated from.
Could this be search-engine spidering traffic ?
Or do these messages legitimately correspond with actual customers registering and placing orders? (That's why I asked that question earlier.)
You said that it's a low-traffic site ... so I'd guess that the errors happening at 01:09am are probably not "real customers" -- hence the suggestion to attempt to correlate the messages vs customer registrations and customer orders vs shift the focus to some spidering process.

ie: you can trigger the error yourself by manually going to this URL:
http://teamzr1.com/fstore/index.php?...ts_add_product

So, if a search engine spider was attempting to go to that address as a result of some address they had indexed and were trying to update, they'd trigger the error. They may even have the error indexed.
Granted, search engines should have no cause to go to that particular combination of URL parameters.

However, until you answer that question, we'll never know ...

And if it turns out that the cause of these errors in your logs *is* search engine spiders, you'll probably be pleased to know that the fix to prevent those errors in such cases has been written and implemented in the upcoming v1.3.8 edition ... which would of course classify that issue as a bug.

Over to you ...