Need help with Virtual Merchant module

[rtw819]

Hi,
Please disregard the previous post I made

I read the instructions over a second time and found out what I needed know in "Database Additional Options" section. I guess I was not set up for PHP curl so I just had to find where my curl binary executable was located, input that into the applicable space in the mod's admin options, and the warning message disappeared.

Looks good now.

You got it!! Not all web servers and hosting providers have cURL enabled PHP installations, hence why I added the additional function/option to call the binary cURL executable. It was a bit of extra work since the methods for calling the two are completely different, but I needed the binary version for my test-bed server, so I went ahead and worked up the functionality to go both ways.

Our production web host had PHP based cURL, but required we use an HTTP/S proxy so that the web server with our cart could get back out to the internet to get approvals from Nova. This might be another struggle for some folks. I tried to make this puppy as versatile as possible so we could jump through all the necessary hoops. :)

Glad you got it figured out. Let us know if you have any other questions.

[issy]

Hello,
I just installed this mod following the instructions provided and this is the error I get.

Credit Card Processing Error:
Error There has been an error processing your credit card!
Please Try Again Later - TEMPORARY Problem with Credit Card Processing: (127)
An UNEXPECTED PROCESSING ERROR occurred

I'm going to read instructions again and make sure I've done everything right.

Maybe this has to do with VM.

I'll keep you updated.

Thanks

[hedera]

Wow. I set out TODAY to find out if there was a working module for Nova's VirtualMerchant and got this thread. I feel like I've been watching the Perils of Pauline; and let me tell all those of you who say you don't know much PHP - compared to me you are absolute masters! I can just barely read the code fragments.

We're still deciding what portal to use (with a very short deadline of course as our existing cert, at the provider we want to leave, is about to expire...) and the availability or not of this module is a major factor.

With many thanks from an awed ZenCart noob -

[ThePatch]

Hello,
I just installed this mod following the instructions provided and this is the error I get.

Credit Card Processing Error:
Error There has been an error processing your credit card!
Please Try Again Later - TEMPORARY Problem with Credit Card Processing: (127)
An UNEXPECTED PROCESSING ERROR occurred

I'm going to read instructions again and make sure I've done everything right.

Maybe this has to do with VM.

I'll keep you updated.

Thanks

Yea if you can check the error log OR look at the error file in VM you should have an idea. Let us know what you see and we can check about updating the error list.

[rtw819]

Hello,
Credit Card Processing Error:
Error There has been an error processing your credit card!
Please Try Again Later - TEMPORARY Problem with Credit Card Processing: (127)
An UNEXPECTED PROCESSING ERROR occurred

...

Maybe this has to do with VM.

Hi Issy,

This is a cURL related fatal error of some sort. Which variety (PHP or command line) cURL are you using, and which version of cURL does your web server have? Which version of PHP is your web server running? Are you on a Unix/Linux/Windows web host?

Also, is this error consistent and repeatable? Have you tried turning up the debug level and checking the logs? If you have logs available, could you post them (blanking out any personal info)?

Let me know what you find.

Todd

[rtw819]

Hi all,

Here below is a very quick and dirty script that will tell you some useful things about your unix-based web host:

1) which TYPE of cURL software (if any) your web server has installed/available (PHP vs. command line)

and

2) which VERSION of the cURL software your web server has installed (reports version information on cURL/OpenSSL/zlib)

This will be useful in troubleshooting problems. If reporting issues, please report which type/version of cURL your web server is utilizing by using this script if possible.

Usage: UNZIP and upload the included curl_version.php script to your web server, and browse to this page on your site with your web browser. You should see which cURL options you have available to you to use. You can configure your VM module accordingly. Feel free to remove the file once done. Also, feel free to distribute should you feel the need. Enjoy!

[palatkwapi]

Having problems...

This seems difficult to figure out, I have tried everything I can think of, if someone could point me in the right direction here it would be appreciated.

Log message

Dec 07 2007 10:07:29 PST - Version 1.0 - v12052007
Virtual Merchant Order Confirmation Page Reached by: (2) Andy Ward
CUST_EMAIL: [email protected]
CC_OWNER: Andy Ward
CC_OBF_NUM: 4111XXXXXXXX1111 (Visa)
CC_CVV_IND: 1 (PRESENT)
CC_EXP: January, 2009
CC_AMT: USD 28.24
Referrer: https://myserver.com
PHP CURL OPTS:
10016 => https://myserver.com
75 => 1
13 => 30

Admin Mail if Error = False
============================================================================
#Test Output Results: (RC=)200
Array###

Virtual Merchant cURL_Processing_Time : 1.225 seconds
Error Return (Internal Error): payment_error=virtualmerchant&errormessage=An+internal+error+occured+during+the+ communication+with+the+Payment+Gateway%21+Please+try+it+again+later.+If+this+err or+occurs+again%2C+please+choose+a+different+payment+option+and+inform+customer+ support+of+this+error+at+andy%40test.com+%21+Thank+You%21&error=UNRECOGNIZED_RES PONSE&virtualmerchant_cc_owner=Andy+Ward&virtualmerchant_cc_expires_month=01&vir tualmerchant_cc_expires_year=09&virtualmerchant_cvv_indicator=1
============================================================================
#Get_Error=UNRECOGNIZED_RESPONSE
#Get_ErrorMessage=An internal error occured during the communication with the Payment Gateway! Please try it again later. If this error occurs again, please choose a different payment option and inform customer support of this error at andy@ test.com ! Thank You!
#Get_Error_Output (Displayed to User)=There has been an error processing your credit card!
There has been an error processing your credit card!<br />An internal error occured during the communication with the Payment Gateway! Please try it again later. If this error occurs again, please choose a different payment option and inform customer support of this error at [email protected] ! Thank You!<br />UNRECOGNIZED_RESPONSE

[ThePatch]

I'm thinking this is another cUrl error. Are you using php curl or the command prompt

[rtw819]

Hi palatkwapi,

It turns out we seem to have uncovered a problem with the PHP-based cURL stuff. I've been able to reproduce the issue you are seeing, and after some troubleshooting I have a pretty good idea of what's going on. Now it's just to figure out a work around. I'll be working on that part this weekend.

In the mean time, can you try the command-line version of cURL if your web server has the binary version available?

Thanks for your patience.

[palatkwapi]

ThePatch - It is PHP cURL

rtw819 - The host is a local company so I can't get any changes to the server until Monday, so command line is out of the question at least until then.

Thanks for all the help, let me know if you get something you want to try as my client is very anxious to have their store up in time for the holidays.