cc charged but no order, using CC Avenue

[[email protected]]

I am having a huge problem of the same nature as this post. The order went smoothly, through the payment gateway, and the customers credit card payment was successful, and the customer is sent back to the website after greetings of successful transaction. The customer received the e-mail confirmation from the payment gateway, I also receive the copy of the transaction. But there is no order on Zen Cart admin. Which means the Zen Cart did not capture the order. I did a test transaction using my own credit card, the transaction went smoothly, along with success greats etc., and e-mail confirmation. Still there is no order showing on Zen Cart Admin panel. When I checked back the site and try to place another order, my previous order still came up as part of incomplete ordering.

My payment gateway is CCAvenue, and I am new to Zen Cart.

Other paymeent like Money Order and Checks have no such.

Can someone please help me?

thanks,

Isvara dasa.

[DrByte]

I'm not sure where you got the "CCAvenue" payment module from, but I would suggest that your first course of action would be to ask them why these symptoms are happening.

Another thing to check is ... Was the module designed for the version of Zen Cart you're using? Maybe the code needs to be upgraded to suit your version of Zen Cart and perhaps new functionality of ccavenue's services.

[[email protected]]

I'm not sure where you got the "CCAvenue" payment module from, but I would suggest that your first course of action would be to ask them why these symptoms are happening.

Another thing to check is ... Was the module designed for the version of Zen Cart you're using? Maybe the code needs to be upgraded to suit your version of Zen Cart and perhaps new functionality of ccavenue's services.

I got the CCAvenue module from one of Zen Cart contributes. The module itself is about two years old. I asked the company, that is the only one they seem to be having. Their technical staff don't seem to be knowledgeable about new Zen Cart functionalities. In the meanwhile, this is causing me a big fiasco with my customers. CCAvenue gave me additional integration kit, but this kit is PHP3, so its kind of useless.
I really need help.

sincerely,

Isvara

[DrByte]

I might recommend doing a search for "ccavenue" on the forum. You're not the only one who has had problems. Maybe their experiences may help you.

[[email protected]]

I might recommend doing a search for "ccavenue" on the forum. You're not the only one who has had problems. Maybe their experiences may help you.

I did the search, but the last discussions about CCAvenue is more than a year old.

[DrByte]

I did the search, but the last discussions about CCAvenue is more than a year old.

That may be an important and very telling piece of information.

However, since the contribution code is older than that, perhaps some of the discussion may point out bugs and fixes you could incorporate.