Order Confirmation problem

[Autobilstereo]

Hi People!

I am having trouble with getting the order confirmation sent, it is not being sent to either the customers or the admin, the orders does appear in the admin area.
I Have tryed to switch the language, design, shipment methods, payment methods, and some other things.

The E-Mail Options looks like this:
E-Mail Transport Method PHP
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails false
Send E-Mails true
Verify E-Mail Addresses Through DNS true
Email Archiving Active? true
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]
Emails must send from known domain? Yes
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To [email protected]
Send Copy of Create Account Emails To - Status 1
Send Copy of Create Account Emails To [email protected]
Send Copy of Tell a Friend Emails To - Status 1
Send Copy of Tell a Friend Emails To [email protected]
Send Copy of Customer GV Send Emails To - Status 1
Send Copy of Customer GV Send Emails To [email protected]
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To [email protected]
Send Copy of Admin Discount Coupon Mail Emails To - Status 1
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected]
Send Copy of Admin Orders Status Emails To - Status 1
Send Copy of Admin Orders Status Emails To [email protected]
Send Notice of Pending Reviews Emails To - Status 1
Send Notice of Pending Reviews Emails To [email protected]
Set "Contact Us" Email Dropdown List [email protected]
Allow Guest To Tell A Friend true
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 0
Send Low Stock Emails To [email protected]
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password
SMTP Email Mail Host
SMTP Email Mail Server Port 25

Does anyone have a solution?
Here`s the shop: http://www.autobilstereo.no


Regards,
Stian Blåsberg

[econcepts]

What type of server are you running on? (Win or Linux).

This will depend on which mail transport method you should use.

For example, ff you mail transport method is PHP, then you do not need to configure the Mail server information near the bottom of the page.

Can you send email from the server using a test email program? (Out side the zen cart realm). If so, it's your configuration within the Zen Admin that is causing it). If not, then you should check with your host to determine what method you are allowed to use in order to send mail.

Some hosts require you to send the email to / from the same domain as the site is hosted under (for spam reasons) and authenticate your connection before you are allowed to send.

[Autobilstereo]

Hi econcepts.

Im running on Linux.
Yes, i can send and recieve mail outside of the shop from that server.
It worked for a week ago, but, not anymore.
New custumers mail are working fine, its only the order confirmation thats not working..

Regards,
Stian

[Chuckl]

Broadly speaking, the Zen Cart software does not know one piece of email from another, so I guess the question would have to be 'What have you changed in the last week?'

It could be a badly formed email address, wrong permissions on files, corrupted file etc etc. I see you're not using HTML emails, so it can't be badly formed HTML causing the problem.

[Autobilstereo]

I havent changed anything, not even registred new products.

[Chuckl]

Very strange indeed Stian, once an order is confirmed in the checkout, the order class constructs and sends the email. There are no checks or tests in there or in the email routines that do a 'Should I send this or not?' test for order confirmation.
The only thing I can think of is to ask your hosting company to check their mail logs on the server. i.e. Put through a test order, or wait for an order, so that you can say to them 'At 11.02 an 2 emails were sent, do your logs show this?' so we can see if anything is getting to the server.

[Autobilstereo]

Ill try that.
Thanks, Chuckl :)

[Autobilstereo]

Okey, they got no informations about any mail sent out at the moment i put though a test order.
Ive also installed another zencart in another folder on the server, and tryed to order from it, and the order confirmation got to the "customers" and the shops mailbox.
If i update the orders, with a comment, the mail is getting sent with that comment and everything appears fine then.
Any other solutions? could it be some module addons that ########## it up?
Ive installed norwegian language, Tell a friend - free shiping, Google Froogle, Postens servicepakke(shiping) and some other stuff
Ive also installed Printable price list, Google XML Sitemap and Referrals. Thats all i can remember now..

Regards,
Stian

[Chuckl]

Stian,

If your host says they have no records in the logs, then the emails are not being sent. You could double check this with email archiving, but I don't think that would solve anything.

I have just checked again, there is nothing in the email send routines that does anything special to order emails. i.e. no code or logic that would inhibit the sending of an order confirmation email.

To me, this means that any inhibiting is being done by the code in the orders class or similar. e.g. something is deciding that payment is not confirmed, or something like that, therefore the email is not being sent.

In the same way that if you were using manual credit card payments, the confirmation email would not be sent until you had processed the transaction, and changed the order status from pending to processed in Admin?

Perhaps it's as simple as the status being set to pending rather than processed?

[Autobilstereo]

Okey, i found out what made it not send out confirmation emails. It was the "Tell a friend free shipping" module, why? i dont know, but, alot of check out php`s where changed with that module:
The checkout_process.php, the header_php.php in pages\checkout_shipping, the tpl_checkout_shipping_default.php in templates\template_default\templates
and some other. could you might check out why it wont send confirmation emails with this module, Chuckl?
It was a clean copy of this: http://www.zen-cart.com/index.php?ma...roducts_id=550


Regards,
Stian Blåsberg