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  1. #1
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    Default purchase problem

    My host had to move my server over (the original one dies) and now customers are getting this message when they go to make an order:
    Your credit card could not be authorized for this reason. Please correct any information and try again or contact us for further assistance.

    Does anyone know why so I can tell my host and make sure they fix it? or perhaps I need to fix it somehow. I already spoke with Authorize.net about it and they said it was my server side.

    Thanks,
    Ken.

  2. #2
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    Default Re: purchase problem

    Could this just be a permissions issue? I hope it is.

  3. #3
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    Default Re: purchase problem

    Who is your host?
    Do they have CURL installed and compiled with SSL ?

    Try this, especially the SSL mode, and post a link:
    http://www.zen-cart.com/forum/showth...522#post408522
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  4. #4
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    Default Re: purchase problem

    Quote Originally Posted by DrByte View Post
    Who is your host?
    Do they have CURL installed and compiled with SSL ?

    Try this, especially the SSL mode, and post a link:
    http://www.zen-cart.com/forum/showth...522#post408522
    THis is what I got when I ran curltest.php?ssl=1
    Array
    (
    [url] => https://www.stanford.edu/group/idg/leland/samples/secure/test.html
    [http_code] => 0
    [header_size] => 0
    [request_size] => 0
    [filetime] => -1
    [ssl_verify_result] => 0
    [redirect_count] => 0
    [total_time] => 0
    [namelookup_time] => 0.026454
    [connect_time] => 0.031706
    [pretransfer_time] => 0
    [size_upload] => 0
    [size_download] => 0
    [speed_download] => 0
    [speed_upload] => 0
    [download_content_length] => 0
    [upload_content_length] => 0
    [starttransfer_time] => 0
    [redirect_time] => 0
    )

    EOF

    the link for this is: http://www.seventhwindow.com/curltest.php?ssl=1


    My host is still trying to figure it out.

  5. #5
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    Default Re: purchase problem

    Um ... why is that pointing to stanford.edu ?
    The curltest.php script in the post I referred you to ... points to a zen-cart.com address.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  6. #6
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    Default Re: purchase problem

    They fixed it. The problem was CURL. As for the Stanford URL, I have no idea. They did ask me for the URL that was affected, so I have a feeling they did something wrong. Could it have been pointing to the wrong place? I know nothing about CURL.

 

 

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