Protx VSP Direct 3.x

[conor]

Hi,

The problem is that they are taken there purely if their card issuer is signed up to the scheme and once at the screen there is no way out other than signing up or aborting the payment process.

Hmmm, unfortunately there isn't anything that can be done about this. The system is completely automated, the customer is redirected to a bank's 3D-Secure page only if the bank says they should be. If their card issuer wants them to sign up and doesn't give an option to "not sign up at this time" then I'm afraid the only option is for the customer to sign up or for a way to be found to not use 3D-Secure for certain banks. That would probably require getting a range of valid credit card numbers for particular banks... I've no idea where anyone could get this!

I am surprised that any bank would be stupid enough to employ a "sign up or quit the transaction process" policy given that 3D-Secure for non-Maestro cards isn't obligatory across the board. The only screens I've seen have had a "not at this time" option... which is the only sensible way to do things IMO.

The good thing about chip and pin was that everyone enforced it at once, I've a feeling that 3D-Secure is going to be a bit of a messy rollout. I've received mailings about 3D-Secure from one of my card issuers and to be honest, if it wasn't for having worked on the Protx modules I'm not sure I'd have had a clue what the bank was on about. The public information programmes for 3D-Secure are, so far, pathetic!

I wish I had better news for you but I predict that things will get slighlty worse in this regard before they get better.

If you feel that this may be causing too many lost sales then I'd suggest that you turn off the autosubmission behaviour of the Protx Direct module and rewrite the message on that page to let your customers know that if their bank won't let them progress without 3D-Secure that they may want to click the back button and use a different card.

Sorry I can't be of more help than that but, as is the case too often, the large companies and the "powers that be" don't seem to know how to do things the right way.

All the best...

Conor
Ceon

[TPHoare]

Thanks for that Conor. Barclays seems to be the culprit in this case. I think I might add an explanatory page somewhere.

Cheers

[CES]

Hi

We were losing a few sales because of the 'automatic' redirection I think as people were sent to a 'strange' page without any warning. Especially as there was none of our 'branding' on the 3DS page.

That's why I use the:

Display message and button, customer must click to continue.

option in the module. Then at least there is an explanation of what is going to happen. We do not lose many now. :)

Out of interest, the number of fully 3DS authenticated transactions we are getting is up to about 50%. What are other shops figures?

Craig

[conor]

Hi,

We were losing a few sales because of the 'automatic' redirection I think as people were sent to a 'strange' page without any warning. Especially as there was none of our 'branding' on the 3DS page.

I've come up with a new solution to this which should make things much better for all... I'll be posting again very soon with information about this new solution and availability details for the updated version of the module! :)

(Just thought I'd tease you there... ;) )

All the best...

Conor
Ceon

[welshop.com]

Hi Conor

I have always had issues with the expiry month drop down being words when cards actually have numbers and came across thsi solution which I really liked.

Is there any way i can amend your software to incorporate it

<option value="1">01 - January</option>
<option value="2">02 - February</option>
<option value="3">03 - March</option>
<option value="4">04 - April</option>
<option value="5">05 - May</option>
<option value="6">06 - June</option>
<option value="7">07 - July</option>
<option value="8">08 - August</option>
<option value="9">09 - September</option>
<option value="10">10 - October</option>
<option value="11">11 - November</option>
<option value="12">12 - December</option>

Cheers
Brinley

[CES]

Hi Conor

I have always had issues with the expiry month drop down being words when cards actually have numbers and came across thsi solution which I really liked.

Is there any way i can amend your software to incorporate it



Cheers
Brinley

It sounds trivial but I agree with Brinley :)

It would be better to have both.

Craig

[DanDaMan]

Do you have to capture the County/State information when using Protx?

[conor]

Hi,

It sounds trivial but I agree with Brinley :)

It would be better to have both.

It's good for intuitiveness so I'll add an option into 3.4.0 to allow custom specification of the date format to use. :)

All the best...

Conor