Download corrupt

[jaycode]

Done with the problem, if you found a similar problem, try checking your Zen-Cart root installation folder, find a folder named "pub" and change its permission to 777.

[Ajeh]

Thanks for posting the solution that you had just forgotten to set the permissions on the directory /pub ... always a help to others ...

[jaycode]

Thanks for posting the solution that you had just forgotten to set the permissions on the directory /pub ... always a help to others ...

And will always be happy to help out, Linda :)

[freya]

This has cropped up for me again. (sigh) I know I need to upgrade to 1.3.8a (currently in 1.3.7), but again dread the time involved. I am not sure if this will solve the issue or if it is truly my host. Has anyone else had this problem using Siteground as your host? If necessary, PM me privately about it.

Also, I have the occasional issue of a customer getting kicked out of their account when signed in or first signing in to the point that they become so frustrated they don't buy. Would this be something going on with my server or Zen Cart? (They will try repeated times to do it and finally give up.) I know Zen Cart is a great program and many people use it successfully. I am trying to figure out what I am doing wrong. If it's me, my server, etc. At least one person I know of does not have any apostrophes in their address. (I read this being a problem with Authorize.net in another thread.)

Thanks,

Marci

[ccembd]

Thank you for this thread, I just changed the permisson on the pub folder to 777, now to get some customers to test it for me. Freya, I use siteground also. I will have to get back to you on whether or not changing the permission on pub worked or not.

My problem is pretty consistant with all that were mentioned here. Except my pdf downloads were never an issue. Only my zip files. And they were never a problem for me.. go figure I could download till the cows came home and never got an error, my customers on the other had... oh wow... it has gotten to the point of embarressing, zip would work fine for one customer and the very same zip would be corrupt for the next.
Don't know why they always work for me. But I did have a friend test it and out of 4 downloads 1 was corrupt for her. I will have to have test this again, but in the mean time I do have customers currently on my site shopping so I hope I don't get any customer support emails needing help.

I'll post back as soon as I verify this solution has worked for me using site ground.

[freya]

I changed hosts and haven't had issues since, but we also upgraded the cart. And my problems were with both PDF and zip files. It didn't matter which.

Marci

[yellow1912]

Zip file is always an issue, not only with zen, on an average of 10 zip files I download there will be at least 1 that has to be redownloaded.

Corrupted zip files are 99% of the time caused by what is called packet loss during the download process. This means that if your internet connection has even the slightest of hiccups during the download process, it will cause a millisecond disturbance to the data stream and your download will not be downloaded completely. So even if you get 99.999999% of the file, it still will not work.

[Debbiekipt]

Thanks Jaycode for your post about changing the PUB to 777 - having now tried that my previously corrupt zip files are downloading perfectly! Many thanks!

I know nothing about the numbers but trust changing PUB from 0755 to 0777 will not cause any other issues whilst curing this one!

[Chestnut Junction]

I have been reading and re-reading this thread and doing all of the above in hopes of curing my problem, but to no avail. The issue is that 90% of the pdf downloads I test will come through as corrupt and furthermore, when I zip the pdfs, the zip file downloads at 0mb (no information inside). I have set my Pub folder to 777 as well as my download folder, my pdf names are legal, I have tried streaming, and changing redirect AND streaming to false and still have corrupt pdfs. My question at this point is will a dedicated server help with this issue or if someone could explain in more detail how I would go about editing the php.ini file on my server (even though it is a shared server) to a setting that will not time out on download. Also, I am on a unix/linux server therefor, download by redirect should work, but each time I use this setting, I get a 404 forbidden message even with Pub set to 777???

Thanks in advance!
~Chris
www.epatternjunction.com

[Debbiekipt]

Hi
I am hoping someone can help as the problem with the 'corrupt downloads' is happening again after soritn git previously with the change of permissions in the 'pub' folder.

Individual mp3 files are Ok, but .zip and .pdf's are not - the same as last time!

The 'pub' permissions had changed (I don't know how!) back to 755, but I have changed them to '777' which cured the problem previously but not this time :-(

Anyone had the same problem and cured it?

I would appreciate any help on this! :-)

Thanks in advance!