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500 Internal Server Error

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28 Sep 2007, 14:14
#1
karadawn avatar

karadawn

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500 Internal Server Error

I've been searching the boards for an hour trying to find a solution for this, and come up empty handed. I'm getting a random 500 internal server error on product pages. Not all the time, and not always the same page. Yesterday it was fine for a little bit, but today the problem is back. I have NO idea what's causing this, but it's been going on for some time. I've changed nothing in the last several months that I can think of. Error log says "Premature end of script headers". Current version of Zen, Store is: http://www.soy-wax-candles.com/store/

Please help, this is becoming a real problem. :no:
28 Sep 2007, 14:52
#2
kobra avatar

kobra

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Re: 500 Internal Server Error

Try removing the SEO url's mod to see if this straighten's it out and if so re-track the mod install & setup
01 Oct 2007, 13:12
#3
karadawn avatar

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Re: 500 Internal Server Error

I've already tried that. Disabled it and the problem is still there.
01 Oct 2007, 13:49
#4
chuckl avatar

chuckl

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Re: 500 Internal Server Error

Check your webpage logs for error messages?
Usually they'll point to a specific file and help narrow the problem.
01 Oct 2007, 14:52
#5
kobra avatar

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Re: 500 Internal Server Error

I've already tried that. Disabled it and the problem is still there.

Disable it and leave it disabled so that I or others can see the actual cpath that is being used. As with it re-written can not tell what the issue might be
01 Oct 2007, 17:06
#6
karadawn avatar

karadawn

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Re: 500 Internal Server Error

Nope has nothing to do with that. I sent in a support ticket to my host and here was the response:

The Domain www.soy-wax-candles.com/store/ is using large amount of resources on the server. The domain is in failover plan. In failover plan a domain cannot run any process that consumes more than 20% of available CPU at any time and your domain crossed that limit. So kindly optimize your script. You may contact your site developer for assistance. Please see the following logs.


I have no idea what this all means, but to me they are saying to drop them and go look for a new host. :yuck:
01 Oct 2007, 17:21
#7
kobra avatar

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Re: 500 Internal Server Error

Nope has nothing to do with that.

I only referenced this as this masks the true cpath url and can not be troubleshot correctly/easily when masked.

I see where your host seems to throttling your account and this might be the issue.
01 Oct 2007, 17:37
#8
merlinpa1969 avatar

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Re: 500 Internal Server Error

if 1 zen cart is using 20% of the cpu either you have serious issues with your cart or the host has serious issues with their setup....
01 Oct 2007, 17:39
#9
karadawn avatar

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Re: 500 Internal Server Error

Yup I'm moving this week. A friend recommended another host that she runs several carts on. It has a reseller account too, which is a huge plus in my book since I have so many other sites. I'm testing out their basic account first to see if it plays nice. I did look at the zen recommended hosts, and there was no way they would work (sorry, need a little more than 1k MB of space!).

I'm just getting sick of moving this site around - this will be the second time this year for basically the same reason! :censored:
01 Oct 2007, 17:41
#10
merlinpa1969 avatar

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Re: 500 Internal Server Error

As one of the certified hosts I can say that we definitly offer more than a GB of space...

but onthe other side Im glad that you found someone that has been recommended and will work for you
12 Oct 2007, 22:18
#11
armenhammer11 avatar

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Re: 500 Internal Server Error

I'm getting the "500 internal server error" message at the last step of checkout. When I click on "Confirm order", it gives me the error above.

I'm using authorize.net (AIM) module. Turned CURL proxy to True, and put in the address, proxy.shr.secureserver.net:3128. Tested the CURL.php. It's all good. I don't know why it's doing this.

I'm so exhausted, can someone tell me what going on?

here's the website: http://www.jurnitea.com/store

here's the code for the checkout page:
[html]
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" dir="ltr" lang="en">
<head>
<title> : JURNI • Organic Tea Blossoms</title>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
<meta name="keywords" content="Gift Certificates Teaware Gift Sets Tea tea, blossom, jasmine, green, white, china, brew " />
<meta name="description" content="JURNI : - Gift Certificates Teaware Gift Sets Tea tea, blossom, jasmine, green, white, china, brew" />
<meta http-equiv="imagetoolbar" content="no" />
<meta name="author" content="The Zen Cart™ Team and others" />
<meta name="generator" content="shopping cart program by Zen Cart™, http://www.zen-cart.com eCommerce" />
<meta name="robots" content="noindex, nofollow" />

<base href="http://www.jurnitea.com/store/" />

<link rel="stylesheet" type="text/css" href="includes/templates/JurniTea/css/stylesheet.css" />
<link rel="stylesheet" type="text/css" href="includes/templates/JurniTea/css/stylesheet_css_buttons.css" />

<link rel="stylesheet" type="text/css" media="print" href="includes/templates/JurniTea/css/print_stylesheet.css" />
<script type="text/javascript" src="includes/templates/JurniTea/jscript/jscript_swfobject.js"></script>
<script language="javascript" type="text/javascript"><!--
var submitter = null;
function popupWindow(url) {
window.open(url,'popupWindow','toolbar=no,location=no,directories=no,status=no,menubar=no,scrollbars=yes,resizable=yes,copyhistory=no,width=450,height=320,screenX=150,screenY=150,top=150,left=150')
}

function couponpopupWindow(url) {
window.open(url,'couponpopupWindow','toolbar=no,location=no,directories=no,status=no,menubar=no,scrollbars=yes,resizable=yes,copyhistory=no,width=450,height=320,screenX=150,screenY=150,top=150,left=150')
}

function submitFunction($gv,$total) {
if ($gv >=$total) {
submitter = 1;
}
}

function submitonce(){
if (document.checkout_confirmation.btn_submit) {
document.checkout_confirmation.btn_submit.disabled = true;
setTimeout('button_timeout()', 4000);
document.checkout_confirmation.submit();
}
}

function button_timeout() {
document.checkout_confirmation.submit.disabled = false;
}

//--></script>

</head>

<body id="checkoutconfirmationBody">

<div id="mainWrapper">


<table width="100%" border="0" cellspacing="0" cellpadding="0" id="contentMainWrapper">
<tr>

<td id="navColumnOne" class="columnLeft" style="width: 200px">
<div class="upperLeftImageBox"><a href="index.php"><img src="./includes/templates/JurniTea/images/JurniLogo.gif" /></a></div>
<div class="cssnav">
<a href="index.php?main_page=page&id=15&chapter=1"><img src="./includes/templates/JurniTea/images/LeftNav.png" alt="View our amzing tea selection" /><span>about us</span></a>
</div> <div class="cssnav">
<a href="index.php?main_page=page&id=16&chapter=1"><img src="./includes/templates/JurniTea/images/LeftNav.png" alt="Learn more about JURNI Organic Teas" /><span>products</span></a>
</div> <div class="cssnav">
<a href="index.php?main_page=page&id=17&chapter=1"><img src="./includes/templates/JurniTea/images/LeftNav.png" alt="See our upcoming events" /><span>wholesale</span></a>
</div> <div class="cssnav">
<a href="index.php?main_page=contact_us"><img src="./includes/templates/JurniTea/images/LeftNav.png" alt="Contact JURNI Tea" /><span>contact</span></a>

</div>
<img src="./includes/templates/JurniTea/images/TeaBalls.gif">

<div id="navColumnOneWrapper" style="width: 150px"></div></td>
<td valign="top"><!--bof-header logo and navigation display-->
</div>
<br class="clearBoth" />
<!--eof-branding display-->

<!--eof-header logo and navigation display-->
<!-- bof breadcrumb -->
<div id="navBreadCrumb"> <a href="http://www.jurnitea.com/store/">Home</a> :: 

<a href="http://www.jurnitea.com/store/index.php?main_page=checkout_shipping">Checkout</a> :: 
Confirmation
</div>
<!-- eof breadcrumb -->
<!--bof-optional categories tabs navigation display-->
<div id="navCatTabsWrapper">
<div id="navCatTabs">
<ul>
<li><a class="category-top" href="http://www.jurnitea.com/store/index.php?main_page=index&cPath=65">Tea</a> </li>
<li><a class="category-top" href="http://www.jurnitea.com/store/index.php?main_page=index&cPath=68">Teaware</a> </li>

<li><a class="category-top" href="http://www.jurnitea.com/store/index.php?main_page=index&cPath=69">Gift Sets</a> </li>
<li><a class="category-top" href="http://www.jurnitea.com/store/index.php?main_page=index&cPath=21">Gift Certificates</a> </li>
</ul>
</div>
</div>
<!--eof-optional categories tabs navigation display-->




<!-- bof upload alerts -->

<!-- eof upload alerts -->

<div class="centerColumn" id="checkoutConfirmDefault">

<h1 id="checkoutConfirmDefaultHeading"></h1>


<div id="checkoutBillto" class="back">
<h2 id="checkoutConfirmDefaultBillingAddress">Billing/Payment Information</h2>
<div class="buttonRow forward"><a href="http://www.jurnitea.com/store/index.php?main_page=checkout_payment"><img src="includes/templates/template_default/buttons/english/small_edit.gif" alt="Edit" title=" Edit " width="40" height="16" /></a></div>

<address>Armen Ohannesian<br /> 16046 Malden Street<br /> North Hills, CA 91343<br /> United States</address>


<h3 id="checkoutConfirmDefaultPayment">Payment Method:</h3>
<h4 id="checkoutConfirmDefaultPaymentTitle">Credit Card</h4>

<div class="important"></div>
<div class="important">
<div class="back">Credit Card Type:</div>
<div >Visa</div>
<div class="back">Credit Card Owner:</div>
<div >Armen Ohannesian</div>

<div class="back">Credit Card Number:</div>
<div >4007XXXXX0027</div>
<div class="back">Credit Card Expiry Date:</div>
<div >January, 2010</div>
<div class="back">CVV Number:</div>
<div >213</div>
</div>

<br class="clearBoth" />
</div>

<br class="clearBoth" />
<hr />

<h2 id="checkoutConfirmDefaultHeadingComments">Special Instructions or Order Comments</h2>
<div class="buttonRow forward"><a href="http://www.jurnitea.com/store/index.php?main_page=checkout_payment"><img src="includes/templates/template_default/buttons/english/small_edit.gif" alt="Edit" title=" Edit " width="40" height="16" /></a></div>
<div>None</div>
<br class="clearBoth" />
<hr />

<h2 id="checkoutConfirmDefaultHeadingCart">Shopping Cart Contents</h2>

<div class="buttonRow forward"><a href="http://www.jurnitea.com/store/index.php?main_page=shopping_cart"><img src="includes/templates/template_default/buttons/english/small_edit.gif" alt="Edit" title=" Edit " width="40" height="16" /></a></div>
<br class="clearBoth" />



<table border="0" width="100%" cellspacing="0" cellpadding="0" id="cartContentsDisplay">
<tr class="cartTableHeading">
<th scope="col" id="ccQuantityHeading" width="30">Qty.</th>
<th scope="col" id="ccProductsHeading">Item Name</th>
<th scope="col" id="ccTotalHeading">Total</th>
</tr>

<tr class="rowEven">
<td class="cartQuantity">1 x</td>
<td class="cartProductDisplay">Gift Certificates
<ul class="cartAttribsList"> <li>Amount: $100.00</li>
</ul> </td>

<td class="cartTotalDisplay">
$100.00 </td>

</tr>
</table>
<hr />

<div id="orderTotals"><div id="otsubtotal">
<div class="totalBox larger forward">$100.00</div>
<div class="lineTitle larger forward">Sub-Total:</div>
</div>
<br class="clearBoth" />
<div id="otshipping">

<div class="totalBox larger forward">$0.00</div>
<div class="lineTitle larger forward">Free Shipping:</div>
</div>
<br class="clearBoth" />
<div id="otgrouppricing">
<div class="totalBox larger forward">-$10.00</div>
<div class="lineTitle larger forward">Group Discount:</div>
</div>
<br class="clearBoth" />

<div id="ottotal">
<div class="totalBox larger forward">$90.00</div>
<div class="lineTitle larger forward">Total:</div>
</div>
<br class="clearBoth" />
</div>

<form name="checkout_confirmation" action="http://www.jurnitea.com/store/index.php?main_page=checkout_process" method="post" id="checkout_confirmation" onsubmit="submitonce();"><input type="hidden" name="cc_owner" value="Armen Ohannesian" /><input type="hidden" name="cc_expires" value="0110" /><input type="hidden" name="cc_type" value="Visa" /><input type="hidden" name="cc_number" value="4007000000027" /><input type="hidden" name="cc_cvv" value="213" /><input type="hidden" name="zenid" value="7aa43bf361eeecfed67065bda9d91443" /><div class="buttonRow forward"><input type="image" src="includes/templates/template_default/buttons/english/button_confirm_order.gif" alt="Confirm Order" title=" Confirm Order " name="btn_submit" id="btn_submit" /></div>
</form>
<div class="buttonRow back"><strong>Final Step</strong><br />- continue to confirm your order. Thank you!</div>

</div>
</td>

<td id="navColumnTwo" class="columnRight" style="width: 200px">
<!-- <img src="./includes/templates/JurniTea/images/cupOfTea2.gif"> -->

<div id="flashcontent">
To see our blossom tea in action, please download the latest Flash Player.
</div>
<script type="text/javascript">
var so = new SWFObject("./includes/templates/JurniTea/images/cupOfTea.swf", "Blossom Tea", "200", "30", "8", "b2a476");
//so.setAttribute('xiRedirectUrl', 'http://www.jurnitea.com/'); <br>
// must be the absolute URL to your site
so.write("flashcontent");
</script>
<div id="navColumnTwoWrapper" style="width: 170px"><!--// bof: loginbox //-->
<div class="rightBoxContainer" id="loginbox" style="width: 170px">

<h3 class="rightBoxHeading" id="loginboxHeading">My Account</h3>
<!--testloginbox--><div id="loginboxContent" class="sideBoxContent"><ul><li><a class="loginBoxLinks" href="http://www.jurnitea.com/store/index.php?main_page=account">My Account</a></li><li><a class="loginBoxLinks" href="http://www.jurnitea.com/store/index.php?main_page=shopping_cart">Shopping Cart</a></li><li><a class="loginBoxLinks" href="http://www.jurnitea.com/store/index.php?main_page=logoff">Log off</a></li></ul></div></div>
<!--// eof: loginbox //-->

<!--// bof: search //-->
<div class="rightBoxContainer" id="search" style="width: 170px">
<h3 class="rightBoxHeading" id="searchHeading"><label>Search</label></h3>
<div id="searchContent" class="sideBoxContent centeredContent"><form name="quick_find" action="http://www.jurnitea.com/store/index.php?main_page=advanced_search_result" method="get"><input type="hidden" name="main_page" value="advanced_search_result" /><input type="hidden" name="search_in_description" value="1" /><input type="text" name="keyword" size="18" maxlength="100" style="width: 140px" value="Enter search keywords here" onfocus="if (this.value == 'Enter search keywords here') this.value = '';" onblur="if (this.value == '') this.value = 'Enter search keywords here';" /><br /><input type="submit" value="Search" style="width: 50px" /><br /><a href="http://www.jurnitea.com/store/index.php?main_page=advanced_search">Advanced Search</a></form></div></div>
<!--// eof: search //-->

<!--// bof: shoppingcart //-->

<div class="rightBoxContainer" id="shoppingcart" style="width: 170px">
<h3 class="rightBoxHeading" id="shoppingcartHeading"><a href="http://www.jurnitea.com/store/index.php?main_page=shopping_cart">Shopping Cart  [more]</a></h3>
<div id="shoppingcartContent" class="sideBoxContent"><div id="cartBoxListWrapper">
<ul>
<li><span class="cartOldItem">1ea.- </span><a href="http://www.jurnitea.com/store/index.php?main_page=product_info&products_id=47:c04263f81470ddd1f922b84b3179288b"><span class="cartOldItem">Gift Certificates</span></a></li>
</ul>
</div><hr /><div class="cartBoxTotal">$100.00</div><br class="clearBoth" /></div></div>
<!--// eof: shoppingcart //-->

<!--// bof: orderhistory //-->
<div class="rightBoxContainer" id="orderhistory" style="width: 170px">
<h3 class="rightBoxHeading" id="orderhistoryHeading">Quick Re-Order</h3>

<div id="orderhistoryContent" class="sideBoxContent">
<ul class="orderHistList">
<li><a href="http://www.jurnitea.com/store/index.php?main_page=product_info&products_id=180">Blushing Beauty</a>  <a href="http://www.jurnitea.com/store/index.php?main_page=index.php&action=cust_order&pid=180"><img src="includes/templates/template_default/images/icons/cart.gif" alt="Add this product to your cart by clicking here." title=" Add this product to your cart by clicking here. " width="16" height="17" /></a></li>
<li><a href="http://www.jurnitea.com/store/index.php?main_page=product_info&products_id=47">Gift Certificates</a>  <a href="http://www.jurnitea.com/store/index.php?main_page=index.php&action=cust_order&pid=47"><img src="includes/templates/template_default/images/icons/cart.gif" alt="Add this product to your cart by clicking here." title=" Add this product to your cart by clicking here. " width="16" height="17" /></a></li>
<li><a href="http://www.jurnitea.com/store/index.php?main_page=product_info&products_id=195">Marakesh Mint</a>  <a href="http://www.jurnitea.com/store/index.php?main_page=index.php&action=cust_order&pid=195"><img src="includes/templates/template_default/images/icons/cart.gif" alt="Add this product to your cart by clicking here." title=" Add this product to your cart by clicking here. " width="16" height="17" /></a></li>
<li><a href="http://www.jurnitea.com/store/index.php?main_page=product_info&products_id=194">Secret Fortune</a>  <a href="http://www.jurnitea.com/store/index.php?main_page=index.php&action=cust_order&pid=194"><img src="includes/templates/template_default/images/icons/cart.gif" alt="Add this product to your cart by clicking here." title=" Add this product to your cart by clicking here. " width="16" height="17" /></a></li>
<li><a href="http://www.jurnitea.com/store/index.php?main_page=product_info&products_id=181">Shanghai</a>  <a href="http://www.jurnitea.com/store/index.php?main_page=index.php&action=cust_order&pid=181"><img src="includes/templates/template_default/images/icons/cart.gif" alt="Add this product to your cart by clicking here." title=" Add this product to your cart by clicking here. " width="16" height="17" /></a></li>
<li><a href="http://www.jurnitea.com/store/index.php?main_page=product_info&products_id=190">Sunset Glory</a>  <a href="http://www.jurnitea.com/store/index.php?main_page=index.php&action=cust_order&pid=190"><img src="includes/templates/template_default/images/icons/cart.gif" alt="Add this product to your cart by clicking here." title=" Add this product to your cart by clicking here. " width="16" height="17" /></a></li>
</ul>
</div></div>
<!--// eof: orderhistory //-->

<!--// bof: ccaccept //-->
<div class="rightBoxContainer" id="ccaccept" style="width: 170px">
<h3 class="rightBoxHeading" id="ccacceptHeading">We Accept ...</h3>
<div id="ccacceptContent" class="sideBoxContent">
</center></div>
<center>
<img id="ccVisa" class="cc_img" src="images/cc_logos/logo_ccVisa.gif" />
<img id="ccAmex" class="cc_img" src="images/cc_logos/logo_ccAmex.gif" />
<img id="ccMC" class="cc_img" src="images/cc_logos/logo_ccMC.gif" />
<div id="ccacceptContent" class="sideBoxContent">
</center></div>
</div>
<!--// eof: ccaccept //-->

</div></td>

</tr>
</table>



<!--bof-navigation display -->
<div id="navSuppWrapper">
<div id="navSupp">
<ul>
<li><a href="http://www.jurnitea.com/store/">Home</a></li>
<li> :: 
<a href="http://www.jurnitea.com/store/index.php?main_page=account">My Account</a>

 :: 
<a href="http://www.jurnitea.com/store/index.php?main_page=privacy">Privacy Notice</a>
</li>
</ul>
</div>
</div>
<!--eof-navigation display -->

<!--bof-ip address display -->
<!--eof-ip address display -->

<!--bof-banner #5 display -->
<!--eof-banner #5 display -->

<!--bof- site copyright display -->
<div id="siteinfoLegal" class="legalCopyright">Copyright © 2007 Jurni Tea. Powered by <a href="http://www.zen-cart.com" target="_blank">Zen Cart</a></div>
<!--eof- site copyright display -->

</div>
<!--bof- parse time display -->
<!--eof- parse time display -->
<!--bof- banner #6 display -->
<!--eof- banner #6 display -->

</body></html>[/html]
12 Oct 2007, 22:21
#12
merlinpa1969 avatar

merlinpa1969

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Re: 500 Internal Server Error

can you upload an index.html file and see if it works,

if so upload a phpinfo file and see if php is set to cgi
12 Oct 2007, 22:23
#13
drbyte avatar

drbyte

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Join Date:
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63,506
Plugin Contributions:
173

Re: 500 Internal Server Error

Does the same thing happen if you use the Check/MoneyOrder module instead?
12 Oct 2007, 22:28
#14
armenhammer11 avatar

armenhammer11

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Re: 500 Internal Server Error

Put up an index file? Not sure what you mean.

Everything else on the site is working properly. What are you trying to diagnose?
12 Oct 2007, 22:36
#15
armenhammer11 avatar

armenhammer11

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Re: 500 Internal Server Error

No, it doesn't work either.... now what?
12 Oct 2007, 22:38
#16
drbyte avatar

drbyte

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Join Date:
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Re: 500 Internal Server Error

Does the order get created? ie: can you see it in the admin even though the error appears on the storefront?
12 Oct 2007, 23:06
#17
armenhammer11 avatar

armenhammer11

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Re: 500 Internal Server Error

Yes, it always appears as a succesful transaction
12 Oct 2007, 23:48
#18
drbyte avatar

drbyte

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Join Date:
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63,506
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Re: 500 Internal Server Error

If the order is created fine but the checkout-confirmation screen hangs or gives an error, then the problem is either in the process of sending the order-confirmation email or with something added to the checkout process such as an affiliate system or a google-analytics calculation etc.
13 Oct 2007, 00:08
#19
armenhammer11 avatar

armenhammer11

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Re: 500 Internal Server Error

Can I pay you to help me fix the problem?
13 Oct 2007, 00:26
#20
armenhammer11 avatar

armenhammer11

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Re: 500 Internal Server Error

FYI, the order isn't getting to Authorization.net