CyberSource Help!

[deBeaujeu]

I created an open ticket with Cybersource :

As a result of the Cybersource code change on Monday orders are not going through on my site. Customers are getting the following error: "The local copy of this webpage is out of date, and the website requires that you download it again. "

Authorizations are going through but not the entire order process. We are using Zencart. Please advise as to what specific change Cybersource has made so that the coders of Zencart can create the module or write the code needed to allow our orders to be processed again.

10/5/2007 9:50:26 AM -- CyberSource wrote:



Does that help?

I just configured a new ZC store using the CyberSource Business Center Production Server and it is working as expected on the ZC side as well as the CuberSource side.

The problem you are having may be related to your ZC host server or to the return URLs specified for the CyberSource server to send back transaction status to the ZC application. Could also be related to your SSL Certificate (shared certificates may produced unpredictable problems).

Make sure the “cybersource.php” file is not corrupted and is located in your ZC store root directory on the host.

Double check the return URLs specified in the CyberSource Business Center (Live):

Go to CyberSource Business Center >> Live Business Center >> enter Username & Password and click Login >> Left vertical bar menu >> Tools & Settings >> Hosted Order Page >> Settings >>

Under “Appearance >> Receipt Page”, in the “Receipt Response URL” input box type: https://yoursite/yourstore/cybersource.php?result=true
(replacing “yoursite” and “yourstore” with proper URL info for your ZC store, if your store is located in the root directory, the “yourstore” field is not present)
Check the following “This URL is my custom receipt page.” checkbox.

Under “Appearance >> Decline Page”, in the “Decline Response URL” input box, type:
https://yoursite/yourstore/cybersource.php?result=false
(replacing “yoursite” and “yourstore” with proper URL info for your ZC store, if your store is located in the root directory, the “yourstore” field is not present)
Check the following “This URL is my custom decline page.” checkbox.

For more information, please refer to the published guidelines in Zen Cart >> Downloads >> Payment Modules >> CyberSource Payment Module Implementation Guidelines:

http://www.zen-cart.com/index.php?ma...roducts_id=665

deBeaujeu