CyberSource Help!

[deb]

I apologize in advance for posting.

Cybersource made a code change on Monday. As a result, orders can't be processed and clients get error messages.

I was told by Cybersource that the receipt page was not loading properly. And that the code needed to be modified in Zencart but Cybersource did not know where. One guy told me an extra space needed to be added but he wasn't sure where.

Any help would be greatly appreciated. :)

[Kim]

First, it is okay to reply to your own thread with more information instead of posting a new thread.

As for the Cybersource module, you'll need to get more details from them about the changes they made.

[deb]

Hi Kim,

Here's what Cybersource said: SOP (silent order post) after transactions complete, Cybersource sends it back. There should be a specific order but the order is different.

Script is parsing the values a certain way and because the order of the values changed, this is causing the error. Script that extracting the information from the response post.

Does that help?

[deb]

I created an open ticket with Cybersource :

As a result of the Cybersource code change on Monday orders are not going through on my site. Customers are getting the following error: "The local copy of this webpage is out of date, and the website requires that you download it again. "

Authorizations are going through but not the entire order process. We are using Zencart. Please advise as to what specific change Cybersource has made so that the coders of Zencart can create the module or write the code needed to allow our orders to be processed again.

10/5/2007 9:50:26 AM -- CyberSource wrote:

Hello Debra,

Thank you for contacting customer support. I'll get in contact with our product support engineers and see if I can get the specifics of what changed. From my understanding the silent order post data reply has one new reply field and an extra space at the end of every field.

I know squirrelcart had to alter one of their files to deal with the extra space. Zen-cart will probably have to do the same. Let me get more information though.

Take care,
Andrew
Cybersource Technical Support

Does that help?

[deb]

Here's some more info - with specifics, hope that helps the coders write the new code.

10/8/2007 8:50:57 AM -- CyberSource wrote:

Hello Debbie,

I got word back from our product support engineers that there were two extra reply fields added, "signedFields" and "transactionSignature." After the code fix last Monday there have been no extra spaces in the reply data nor any other changes. Since the error message is not from Cybersource, Zen-Cart will have to take a look at their code and find out why it's throwing an error. I hope the above information helps them determine where the error is.

I hope that helps,
Andrew
Cybersource Technical Support

[Buster]

This is what I got from Cybersource

10/8/2007 2:50:13 PM -- CyberSource wrote:

Thank you for contacting customer support. I know that the Silent Order Post reply data has been altered slightly. There are two new fields added to the reply: a signedFields and transactionSignature. Zen-Cart may have to look at their code and see if there's something breaking in it from the new fields. For example, if they parse the reply by position rather than field name, then since the two new fields were added their script may not be getting the responses it expects and display an error.

I would suggest talking to Zen-Cart and see if they're aware that the receipt pages for their shopping cart are no longer working with Cybersource's reply data and work from there.

I hope that answers your question. Please let me know if I can further clarify any questions you may have. If this information resolves the issue, please check the box beside "Please Close, my problem has been resolved" and select the "Submit Update."

Thank you,
Andrew
Cybersource Technical Support

[deBeaujeu]

I created an open ticket with Cybersource :

As a result of the Cybersource code change on Monday orders are not going through on my site. Customers are getting the following error: "The local copy of this webpage is out of date, and the website requires that you download it again. "

Authorizations are going through but not the entire order process. We are using Zencart. Please advise as to what specific change Cybersource has made so that the coders of Zencart can create the module or write the code needed to allow our orders to be processed again.

10/5/2007 9:50:26 AM -- CyberSource wrote:



Does that help?

I just configured a new ZC store using the CyberSource Business Center Production Server and it is working as expected on the ZC side as well as the CuberSource side.

The problem you are having may be related to your ZC host server or to the return URLs specified for the CyberSource server to send back transaction status to the ZC application. Could also be related to your SSL Certificate (shared certificates may produced unpredictable problems).

Make sure the “cybersource.php” file is not corrupted and is located in your ZC store root directory on the host.

Double check the return URLs specified in the CyberSource Business Center (Live):

Go to CyberSource Business Center >> Live Business Center >> enter Username & Password and click Login >> Left vertical bar menu >> Tools & Settings >> Hosted Order Page >> Settings >>

Under “Appearance >> Receipt Page”, in the “Receipt Response URL” input box type: https://yoursite/yourstore/cybersource.php?result=true
(replacing “yoursite” and “yourstore” with proper URL info for your ZC store, if your store is located in the root directory, the “yourstore” field is not present)
Check the following “This URL is my custom receipt page.” checkbox.

Under “Appearance >> Decline Page”, in the “Decline Response URL” input box, type:
https://yoursite/yourstore/cybersource.php?result=false
(replacing “yoursite” and “yourstore” with proper URL info for your ZC store, if your store is located in the root directory, the “yourstore” field is not present)
Check the following “This URL is my custom decline page.” checkbox.

For more information, please refer to the published guidelines in Zen Cart >> Downloads >> Payment Modules >> CyberSource Payment Module Implementation Guidelines:

http://www.zen-cart.com/index.php?ma...roducts_id=665

deBeaujeu

[deb]

Hi deBeajeu,

Thanks. Everything was working fine prior to the Cybersource code change. Authorizations go through but no admin email or orders appearing in the Zencart admin section.

Since I wasn't sure how long it would be before this would be fixed and I wasn't the only Cybersource customer to have this problem with Zencart, see Buster's response. I went ahead and got a new payment gateway/merchant account.

We installed it and now orders are going through. I'll give your response to my programmer and see if it clears up the Cybersource/Zencart problem.

[deBeaujeu]

Hi deBeajeu,

Thanks. Everything was working fine prior to the Cybersource code change. Authorizations go through but no admin email or orders appearing in the Zencart admin section.

Since I wasn't sure how long it would be before this would be fixed and I wasn't the only Cybersource customer to have this problem with Zencart, see Buster's response. I went ahead and got a new payment gateway/merchant account.

We installed it and now orders are going through. I'll give your response to my programmer and see if it clears up the Cybersource/Zencart problem.

I have reviewed and fine tuned the CyberSource Payment Module on Buster's Web site and he has confirmed that the credit card transactions are processed as expected, both on the ZC host and on the CyberSource Business Center.

deBeaujeu