free download don't work -- needs approval ... ?

[100asa]

It's a strange thing!
I've document product to download; but when complete the order with this document in cart, always
"NOTE: Downloads are not available until payment has been confirmed"
but I've setting as free product!
What happened?

[Ajeh]

Does the Payment method have the Orders Status set to enable the Download as defined in the Attribute Settings?

By default, Orders Status set to >= 2 (Processing) and <= 4 (Updated) will allow for immediate download of the Download files ...

[100asa]

Sorry, I don't understand very well
This product have setting as free product.
What payment method?

[misty]

For free downloads, THE ZENCART FREE CHARGE CARD payment module has to be activated via admin..have you done this?

[enquirer66]

Have been following this and have a similar problem. The FREE CHARGE module is activated and set to 'processing'. THe product item has virtual and always free shipping set to 'off'. The attribute is a 'download' and refers to a file which has a green button. But when added to the cart and checkout it goes to the PayPal preliminary checkout screen... what am I doing wrong?

[misty]

Have been following this and have a similar problem. The FREE CHARGE module is activated and set to 'processing'. THe product item has virtual and always free shipping set to 'off'. The attribute is a 'download' and refers to a file which has a green button. But when added to the cart and checkout it goes to the PayPal preliminary checkout screen... what am I doing wrong?

Can you give url of your site..difficult to advise without seeing exactly what is happening?

[100asa]

I've able the free charge, to 3 order status
The same: "NOTE: Downloads are not available until payment has been confirmed"
In admin order I see the download box with yellow button, and click on it header inform me "download been able"
But the situation don't change on customer order: he don't download the book!

[100asa]

Solved!
The upper value for free download (in my case) is 5
Setting to 5, work fine!

[Ajeh]

Thanks for the Update and glad things are now working for you ...