Problems with Check out

[DrByte]

I'm not sure what your host is referring to by "reindexed".
If they mean your database might need to be repaired or optimized, you should be able to do a repair from your hosting control panel, or do optimization of individual tables via phpMyAdmin's Operations tab.

When did this start happening?
What has been happening on the server around that time?

You might need to compare your site's code against the original code and see what customizations may have busted things.
http://www.zen-cart.com/wiki/index.p...Obscure_Issues

If it's hanging during checkout and orders are getting saved but the screen is not completing, then maybe the email step is failing? Has anything changed for your email settings lately? Passwords? Server changes? php upgrades?

[textileinnovations]

Thanks for your reply. I searched the forum here and found another of your posts referring to re-indexing and how it would be next to impossible to completely re-index all your data files, especially not really knowing what the heck your doing. I thought your last comments on this topic were so good I sent and email to my Host technician and basically told him to stop blaming what is an obvious server issue on me or on the script (which had not been changed in months). After I chewed him out he called in his Data manager and apparently they found some problem with one of the nodes on the server and within 2 hours my sight was running better then ever. Thanks for the tips.

One other thing I wanted to ask you; You mentioned that in Tools, Store Manager, you would find a site optimization selection. I checked into mine and didn't see any thing like that in the Store Manager area.

Thanks
James

[DrByte]

I'm glad they got it working!
Sometimes it takes just explaining enough to them to realize they can't give you a "standard answer" and just hope you'll go away. :)

One other thing I wanted to ask you; You mentioned that in Tools, Store Manager, you would find a site optimization selection. I checked into mine and didn't see any thing like that in the Store Manager area.

You must be running older code. That option was added in v1.3.5. You can still do it table-by-table using phpMyAdmin.