No order, card was charged

[Rogue Tiger]

Ok, this is weird.

The site has been working for several days now without a problem. Today, however, a card was charged through Authorize.net, but there is no matching order or transaction email within Admin panel or email account.

I read how the email and Admin are from the same thing. Does that mean that if the email client thought the order was from a spam email, it would reject it outright?

Any ideas, suggestions? I can't think of why, all of a sudden, this would change?

Thanks!

[Rogue Tiger]

Anybody?

Is there ever a delay in receiving orders in the Admin panel?

[DrByte]

Is there ever a delay in receiving orders in the Admin panel?

Orders processed by a regular Payment Gateway such as authorize.net will appear in the admin immediately. There are no delays for that.

[Ajeh]

If you peek in the orders table of the database do you see the order?

If so, check that in the Modules ... Order Totals ... that the Total ot_total is installed and enabled ...