Activate Expired Downloads?

[NicholeAnn]

Is there any way to reactivate expired downloads for someone that has not downloaded their purchase in the required amount of time?

[DrByte]

Yes - edit the order details in the Admin, and click on the yellow button next to the download item to reactivate it.

[NicholeAnn]

Well, that made the most sense to me, too, but they are all green/active but she is saying that it's telling her the links are expired. Thanks for answering! If you know how to fix it, please let me know. In the meantime, I'll have to figure out a way to get them to her.

[Ajeh]

Click, or cycle, through the green icon to yellow and make sure that she has days left and downloads showing on the Order when you edit it ...

There is an itty bitty little bug depending on how you setup your downloads that has been fixed for the upcoming v1.3.8 ...

How many days and downloads attempts do you give on your downloads?

[NicholeAnn]

Seven days, Five times. I'm debating changing it to 30 from now on.

[Ajeh]

What is the orders_status on that order that you say won't re-activate?

[NicholeAnn]

It says Available.

[Ajeh]

Could you perhaps say what the Days and Maximum values show as?

Did you try to recycle it by either clicking the colored icon on the Download or changing the Order Status to Updated ...

[NicholeAnn]

I did not do that...by recycle to you mean change the downloads from active to inactive and back again?

Days to download: 7

Maximum download count: 5



Products Attributes - Downloads Manager Display
Maximum number of attributes downloads to display in the Downloads Manager page...30

Is this what you needed?

[Ajeh]

Customer had X days to download and Y number of chances ...

Customer blew it and you need to reset these ...

Change the Orders Status to Updated (via the pulldown) and either send or don't send the email to the customer and see if the Days and Number of downloads changes on these ...