Download Product - out of stock

[Terrill_Taylor]

*sigh* -- I believe that I have everything set correctly, but when I test putting the download product in my cart I get the message:

Items marked *** are not in stock.

My settings:
Product:
product is free: no
product is virtual: no
always free shipping: no
quantity box shows: no
quantity min: 1
products quantity: 1

Option name: download
option value: pdf
the file name shows a green dot
/pub is 777

Not sure what else to do...

[kobra]

Try making products quantity: 100000

[Terrill_Taylor]

Thanks for your reply. My understanding from reading other posts is that for download products the quantity doesn't decriment, and so the value should be 1.

I did try setting it to 10000, and it still complains that the product is out of stock.

[Ajeh]

Downloads do not track stock unless incorrectly setup ...

1 Downloads are NOT Virtual Products ...
Product is Virtual: No, Shipping Address Required

2 Downloads are NOT Always Free Shipping ...
Always Free Shipping: No, Normal Shipping Rules

3 Downloads NEVER go to the checkout_shipping unless the product is setup incorrectly ...

4 Downloads SHOULD be set to;
Product Quantity: 1
to avoid templating and layout issues on Sold Out products etc. that are based on products_quantity 0 ...

[Ajeh]

Make sure that the products_status is 1 or the green icon when looking at the Product in the Catalog/Product listing in the Admin ...

Make sure that both the Catalog and Admin are, in fact, using the same database, username and server in the two configure.php files:
/includes/configure.php
/admin/includes/configure.php

NOTE: do not post that private information here ...

[Terrill_Taylor]

Downloads do not track stock unless incorrectly setup ...

1 Downloads are NOT Virtual Products ...
Product is Virtual: No, Shipping Address Required

2 Downloads are NOT Always Free Shipping ...
Always Free Shipping: No, Normal Shipping Rules

3 Downloads NEVER go to the checkout_shipping unless the product is setup incorrectly ...

4 Downloads SHOULD be set to;
Product Quantity: 1
to avoid templating and layout issues on Sold Out products etc. that are based on products_quantity 0 ...

So any ideas on where I should looking for the incorrect setup? The product is set up as you describe... so do you suspect the issue might be with the attribute settings? I guess I'm trying to figure out what would be wrong to make it even check for stock... Thanks.

[Ajeh]

Perhaps an URL to one of your Download Products would give a clue ...

[Terrill_Taylor]

Sure...

http://www.banberryplace.com/index.p...roducts_id=380

[Terrill_Taylor]

Sure...

http://www.banberryplace.com/index.p...roducts_id=380

Any more thoughts on this one? I'm getting kind of desperate...

[DrByte]

Do you have other downloads that work properly?
What if you set up another one fresh?