Need HELP ASAP-Billing & Delivery don't match - downloadable product

[southernlady]

Using latest version.
My billing and shipping don't match. I am doing digital downloads so I don't give a squat about their shipping address. And btw, I tried it on mine where I knew they DID match and it still looped.

I finally have a real PAYING customer and we can't get to the paypal page because we can't get past step 2, We get to step 3 and loop back to step 1 where it tells me I need to FIX MY ADDRESS AGAIN WHICH IS CORRECT AND MATCHES WHAT IS ON MY CREDIT CARD!!!!! Btw, isn't that the job AT paypal? Not ZenCart?

I'm Here:
http://www.gblcreations.com/store

I can NOT have this. I need help. I tried the one solution I say and promptly blanked out that section of my site.

HELP.

One very frustrated store owner.

Liz

[rjgonzalez]

turn off shipping module

[southernlady]

I did, still is looping. Liz

[rjgonzalez]

did you set it in the store pick up feature

[rjgonzalez]

Have you selected "Product is Virtual" when entering product data?

[southernlady]

Yes, and yes.

Liz

[rjgonzalez]

i just went thru all step no problem i am on 3rd step, are you using paypal checkout only or is there other in use

[southernlady]

Paypal Express checkout only for those buying something that actually costs something, The Zen Free card for the freebies and that is all.

I get to step 3 fine as well. and then try to finish and get bumped back to step 1. Liz

Liz

[southernlady]

http://www.zen-cart.com/forum/showth...+match+billing

This thread admits it's there but doesn't address the looping issue. Not sure if hers loops.

http://www.zen-cart.com/forum/showth...+match+billing

I tried that and blanked out my step 2 check out page.

http://www.zen-cart.com/forum/showth...+match+billing

No one seems to want to bother answering the question yet...at least you're trying to help. Liz

[rjgonzalez]

well i am sorry i am new as you can see so hope you get help by one of the bigs here, good look