I just wanted to reply back here in case this helps someone else down the line..
DrByte was right yet again...
It turns out it was just a lazy tech support rep just saying anything to get out of having to actually work the ticket.
The funny thing was, I had done everything right except for waif for the DNS replication to happen. I freaked out too soon and canceled the process. had I waited like I did this morning, everything would have been good.
Thanks again for the support!




