Customer Credit Card Order not showing

[nickymcn]

I have set up World Pay as the Credit Card Payment option and I am now receiving the payment the order confirmation email is going to the customer but the order is not showing up in my Admin section. What can I do to rectify this, can anyone help me.

Thanks

[kuroi]

You don't say whether the customer is receiving a the confirmation email from Worldpay or from Zen Cart. If they're only getting it from Worldpay that suggests that they are executing the transaction without problem, but Zen Cart is not receiving or able to execute the response from Worldpay.

However, as I'm not familiar with Worldpay, let alone your installation of it, I'm afraid I can't offer more specific advice.

[nickymcn]

Hi
The customer is receiving the confirmation from Zen Cart in an email from the Zen Cart admin but the order is not showing in the Zen Cart Admin section under orders so I am unable to process what has been ordered. Is this a World Pay problem or a Zen Cart problem have I missed something in the Zen Cart Admin Section.

Thanks for your help.

[Merlinpa1969]

this sounds silly but I have done it

make sure that your catalog and your admin are looking at the same database

[Kim]

World Pay problem

Might want to have a look at the other threads about WorldPay.

[nickymcn]

Hi
I have read through the post on Configuring my site to Worldpay and have been unable to find any answers.

My problem is that I have customer submitting orders paying by credit card and they are receiving confirmation emails from the admin section of Zen Cart but the orders are not showing in the admin section for processing. I received this reply from Worldpay, the site is all operating fine through manual processing and money order but credit card orders are not showing.

Worldpay's Response
WorldPay would not have any idea why your orders are not being updated on your shopping cart (ie Zen cart) admin console as we can see the order details appearing under your WorldPay merchant account.

You may need to check with Zen cart Technical Support team directly on this matter as we believe they would be in a much better position to assist you with your queries as sometimes it could be some setting or configuration which needs to be configured on your end which caused the problem.

My Client has said this is what happens when testing it:
I’ve just done another visa test, I get a confirmation to my personal email, but not to my info@tcs etc where I get a copy when you do a direct debit

Purchase, and still nothing in the zen cart admin. The final page or the payment process is titled home worldpay and is blank, so no no thankyou or confirmation of the order.

Can anyone help with this, the site is fabulous and this is letting it down.

Thanks

Nicky