main(includes/configure.php) [function.main]: failed to open stream:

[DrByte]

I would suggest that they just add '.' to their existing path, probably using a semicolon as a separator since they're running Windoze.

ie:

include_path='.;c:\php\'

If they won't do that, tread carefully as you move forward and try to run advanced scripts such as Zen Cart. There may be other stumbling blocks in their server configuration that might create headaches.

If they won't make the change, there may be a way to force it using programming ... but IMO that's a last-resort situation, and as I said, there may also be other problems later.

[DrByte]

Just adding an unsolicited opinion ...

If you're not "needing" Windows-based hosting, you might consider changing to a Linux host which is somewhat less problematic esp if the server is using a "common" configuration ... which your host doesn't appear to be doing.

I'd also recommend that you stay away from upper-case letters in your folder and filenames on your server. It can sometimes create unexpected results if you use caps in one place and forget later, or if you're telling someone the address of your site and say "Store" but they don't know about the capital S they might try to type "store" and not know why things don't work like they'd hoped. Granted, Windows is a little more forgiving on case-sensitivity than Linux.

[AnneLJohnson]

Thanks for the help--my ISP did get the problem resolved, after they bumped it two levels on support. Didn't take much to get it bumped, so that is a good thing.

Unfortunately they weren't sure what caused the problem, so they just renamed my old directory and recopied the folders down, and then it worked.

Thanks again for your help.

Anne