Thread: Order Problem

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  1. #1
    Join Date
    Nov 2007
    Posts
    1
    Plugin Contributions
    0

    Default Order Problem

    I am having a problem with the orders on my store. When the customer checks out an e-mail is generated with the order number and price. There are a few problems.

    1)I created the correct tax class, zone definitions, etc but the taxes are not being a applied.

    2)I have a table rate setup for shipping. It shows up for the customer to select, but then it isn't applied to the total at the end. It doesn't show up in the order confirmation e-mail either.

    3)The order is not appearing in admin. I can see that the customer has an order pending, but when I click on the pending link nothing is there.

    I'm thinking this is a database issue, I am not sure what could be causing it though.

    Thanks,

    Will

  2. #2
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Order Problem

    What are your settings on the Zone Definition?

    What are your settings on the Details?

    What are your settings on the Tax Rate?
    Linda McGrath
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