Welcome email logo

[Xaria]

I replaced the header.jpg under the email folder.
When i log on as admin and view the email welcome page i see my logo; but when I create an account, in the email which i receive see the zencart logo.

How can I solve this issue?

[DrByte]

When you open the email in your email program, press F5, or choose Refresh from the menu bar. The image is cached and needs to be refreshed.

[theredhead]

When i log on as admin and view the email welcome page i see my logo; but when I create an account, in the email which i receive see the zencart logo.

I am experiencing a similar problem. When I preview the email welcome page I see my logo, having saved my logo as the header.jpg file. The emails I send, however, just have the box with the red x and the logo alt tag.

I searched through other thread on this topic and found this

I had problems showing the logo in the emails sent by the system so I changed

<img src="email/header.jpg" alt="logo" />
to
<img src="$BASE_HREFemail/header.jpg" alt="logo" />

and it works fine now.

but I cannot find the "email/header.jpg" in my code. So now I've confused myself.

Any suggestions?

Thanks

-the redhead-

[DrByte]

Um, if your emails are looking for the image file, but you can't find that image file on your server, then that would completely explain why your emails are showing a little red X ... because the email program can't find the non-existent file either.

Thus, you'll need to upload a suitable image so that it's no longer "missing".

[theredhead]

Um, if your emails are looking for the image file, but you can't find that image file on your server, then that would completely explain why your emails are showing a little red X ... because the email program can't find the non-existent file either.

The image is on the server in the correct place. http://redstoneyarns.com/email/header.jpg When I preview the email welcome page I see my logo, having saved my logo as the header.jpg file. The emails I send, however, just have the box with the red x and the logo alt tag.

-the redhead-

[DrByte]

How does your /email/email_template_welcome.html file compare with the one from the original Zen Cart file set?

[Website Rob]

You need to view the Source of the eMail, using whatever eMail program is on your computer. Then check to see if the Header image URL is http://redstoneyarns.com/email/header.jpg.

If it is;

- you could have a setting within your eMail program to prevent images from showing. Can you see images in other eMails using HTML with images?

- could be the Server or your Hosting account has protection setup against Bandwidth theft and/or Hotlinking. In cPanel for example there is a feature called "HotLink Protection". If it is enabled, no images from your site will be seen in eMails you send.

[ranbir]

There's a strange behavior in my Zen-Cart 1.38a
The customer gets the /shop/email/header.jpg file
The file I see in Admin view is /shop/admin/email/header.jpg

I had to copy it there to make it visible in admin view.

[DrByte]

There's a strange behavior in my Zen-Cart 1.38a
The customer gets the /shop/email/header.jpg file
The file I see in Admin view is /shop/admin/email/header.jpg

I had to copy it there to make it visible in admin view.

Well, it shouldn't, and doesn't, normally do that, but keep in mind that the admin view is something that ONLY YOU will ever see.

[ranbir]

yes, maybe it shouldn't. But the path is email/header.jpg and since I'm running the normal e-mail template in admin, the directories get confused. The same problem as dealing with Iframes :)