Welcome email logo

20 Nov 2007, 07:05

#1

New Zenner

Join Date:: May 2007
Posts:: 92
Plugin Contributions:: 0

Welcome email logo

I replaced the header.jpg under the email folder.
When i log on as admin and view the email welcome page i see my logo; but when I create an account, in the email which i receive see the zencart logo.

How can I solve this issue?

20 Nov 2007, 07:40

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: Welcome email logo

When you open the email in your email program, press F5, or choose Refresh from the menu bar. The image is cached and needs to be refreshed.

04 Dec 2007, 04:39

#3

theredhead

New Zenner

Join Date:: Aug 2007
Posts:: 33
Plugin Contributions:: 0

Re: Welcome email logo

When i log on as admin and view the email welcome page i see my logo; but when I create an account, in the email which i receive see the zencart logo.

I am experiencing a similar problem. When I preview the email welcome page I see my logo, having saved my logo as the header.jpg file. The emails I send, however, just have the box with the red x and the logo alt tag.

I searched through other thread on this topic and found this

I had problems showing the logo in the emails sent by the system so I changed

<img src="email/header.jpg" alt="logo" />
to
<img src="$BASE_HREFemail/header.jpg" alt="logo" />

and it works fine now.

but I cannot find the "email/header.jpg" in my code. So now I've confused myself.

Any suggestions?

Thanks

-the redhead-

04 Dec 2007, 14:14

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: Welcome email logo

Um, if your emails are looking for the image file, but you can't find that image file on your server, then that would completely explain why your emails are showing a little red X ... because the email program can't find the non-existent file either.

Thus, you'll need to upload a suitable image so that it's no longer "missing".

09 Dec 2007, 16:28

#5

theredhead

New Zenner

Join Date:: Aug 2007
Posts:: 33
Plugin Contributions:: 0

Re: Welcome email logo

Um, if your emails are looking for the image file, but you can't find that image file on your server, then that would completely explain why your emails are showing a little red X ... because the email program can't find the non-existent file either.

The image is on the server in the correct place. http://redstoneyarns.com/email/header.jpg When I preview the email welcome page I see my logo, having saved my logo as the header.jpg file. The emails I send, however, just have the box with the red x and the logo alt tag.

-the redhead-

09 Dec 2007, 18:56

#6

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: Welcome email logo

How does your /email/email_template_welcome.html file compare with the one from the original Zen Cart file set?

10 Dec 2007, 06:55

#7

website_rob

Inactive

Join Date:: Oct 2006
Posts:: 4,572
Plugin Contributions:: 0

Re: Welcome email logo

You need to view the Source of the eMail, using whatever eMail program is on your computer. Then check to see if the Header image URL is http://redstoneyarns.com/email/header.jpg.

If it is;

- you could have a setting within your eMail program to prevent images from showing. Can you see images in other eMails using HTML with images?

- could be the Server or your Hosting account has protection setup against Bandwidth theft and/or Hotlinking. In cPanel for example there is a feature called "HotLink Protection". If it is enabled, no images from your site will be seen in eMails you send.

12 Dec 2008, 03:59

#8

ranbir

New Zenner

Join Date:: Dec 2004
Posts:: 57
Plugin Contributions:: 1

Re: Welcome email logo

There's a strange behavior in my Zen-Cart 1.38a
The customer gets the /shop/email/header.jpg file
The file I see in Admin view is /shop/admin/email/header.jpg

I had to copy it there to make it visible in admin view.

12 Dec 2008, 04:05

#9

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: Welcome email logo

ranbir:
There's a strange behavior in my Zen-Cart 1.38a
The customer gets the /shop/email/header.jpg file
The file I see in Admin view is /shop/admin/email/header.jpg

I had to copy it there to make it visible in admin view.

Well, it shouldn't, and doesn't, normally do that, but keep in mind that the admin view is something that ONLY YOU will ever see.

12 Dec 2008, 17:46

#10

ranbir

New Zenner

Join Date:: Dec 2004
Posts:: 57
Plugin Contributions:: 1

Re: Welcome email logo

yes, maybe it shouldn't. But the path is email/header.jpg and since I'm running the normal e-mail template in admin, the directories get confused. The same problem as dealing with Iframes :)

14 Dec 2008, 21:38

#11

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: Welcome email logo

Um ... Zen Cart doesn't use iframes, and you shouldn't try running it in iframes.

14 Dec 2008, 21:44

#12

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: Welcome email logo

The only thing that I can guess might make emails look in and "admin" folder for images would be if you generated newsletters using a rich-text editor in the admin and used the editor to add the images.

But for images referenced directly via the /email/email*.html template files, there should be no requirement for the /admin/ folder as you indicated.

13 Jan 2009, 17:36

#13

kburner

Totally Zenned

Join Date:: Apr 2008
Posts:: 684
Plugin Contributions:: 0

Re: Welcome email logo

I am having problems with my header.jpg loading to emails also. I even sent to another email to verify mine for resetting cache and it also did not show up. I tried modify as in earlier post and did not help.

Did you get this to work? If yes...how?:frusty: