Thread: New Problem

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  1. #1
    Join Date
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    Default New Problem

    I posted in General Questions the other day and got some help, now I have another problem. I have been able to go through the entire install for Zen Cart and everything seemed to go okay.

    However, when I click to see my store or go to the admin screen, nothing pulls up but a blank screen. I can't seem to get it to pull up any .php file...any ideas?

    The host is running MsSQL 5.045 and PHP 4.4.7

  2. #2
    Join Date
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    Default Re: New Problem

    A link is normally helpful...

    As Zencart runs on virtually any 'nix platform with out major issues and has been installed 1000's of times you might look to your host for assistance...

    You did not state what or how you installed - is your account a cPanel account?
    Did you install from Fantastico?
    Did you install from a downloaded compressed file?
    What version did you install?
    etc
    Zen-Venom Get Bitten

  3. #3
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    Default Re: New Problem

    Here is the error message I am getting..on my log

    PHP Fatal error: require() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/templates/template_default/common/html_header.php' (include_path='.:/usr/local/lib/php-5.2.4/lib/php') in /hermes/bosweb11/b1985/d5.texican206/public_html/index.php on line 43
    PHP Warning: require(includes/templates/template_default/common/html_header.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /hermes/bosweb11/b1985/d5.texican206/public_html/index.php on line 43
    PHP Fatal error: main() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/templates/template_default/common/html_header.php' (include_path='.:/usr/local/lib/php-4.4.7/lib/php') in /hermes/bosweb11/b1985/d5.texican206/public_html/index.php on line 43

    and many more just like this.

    Does this look familiar?

  4. #4
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    Default Re: New Problem

    Go to https://www.zen-cart.com/tutorials/index.php
    and search for "failed opening" These are normally only the first error and the rest are spawned from it
    Zen-Venom Get Bitten

  5. #5
    Join Date
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    Default Re: New Problem

    Thanks Kobra...it looks like my host is not able to run Zen Cart. I have talked with them several times and they don't seem to support it or know anything about it.

 

 

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