Having an issue

[mooncavecrystals]

I posted this earlier in the upgrade section but not sure that was the appropriate place to put it and I apologize for posting again, but I need help on this one.

I currently run Zen 1.3.7 and saw that there was an upgrade. I decided that after reading the upgrade instructions that maybe a better course of action for me would be to just do a fresh install of Zen 1.3.8 as a test site, get it the way i wanted it and then delete the Zen 1.3.7.

So, i did the install....success. Now, i wanted to restore a backup from my zen 1.3.7 into my test 1.3.8. I created a new database for the 1.3.8. I was unsure how to transfer my backup from 1.3.7, so I called Tech support with my hoster.

He had me remove all the items in the 1.3.8 database and then import the database from 1.3.7. ok.....did it

Now however, I cannot log in to my admin. Of course, I used the same email address as I did for 1.3.7, and I will say that before i imported the 1.3.7 database, i was able to log into my admin.

So now I am stuck. I cannot get into my test site and do not know what needs to be done so that i can. Did i restore the database incorrectly? Were there things in the new database (like my admin settings) that were deleted when I followed tech's instructions? Should i just do the install again and then figure out how to restore the database in a different way? I need some assistance please.

[kuroi]

If you imported the entire database from 1.3.7 then all the Admin settings including your email and password should have gone with it.

If you still can't log in using your 1.3.7 information, you might want to try approach from this FAQ Entry, making sure to only make changes to your "new" database.

[promoaz]

I am having an issue as well. I can not get the installation to get past the database set up. I continually get an Error encountered while writing /includes/configure.php more info... I have changed the permissions on ALL my files to be read/write/execute/delete and it still will not work. I am truely frusterated I know this has to be a simple fix but I have stared at it for so long now I honestly can not see what is wrong... ANY IDEAS??????

[kuroi]

Could you post the precise wording of the error message? (but obscure any references to your domain name).

[Kim]

What tool are you using to change the permissions?

[promoaz]

Using my webcontrol center to make the permission changes...


:: Zen Cart™ Setup - Database Setup
Next we need to know some information on your database settings. Please carefully enter each setting in the appropriate box and press Save Database Settings to continue.'

ATTENTION: Problems Found Error encountered while writing /includes/configure.php more info...



Database Information
MySQL Database Type
Choose the database type to be used. more info...

Store Identifier (Table-Prefix)
What is the prefix you would like used for database tables? Example: zen_ Leave empty if no prefix is needed.
You can use prefixes to allow more than one store to share the same database. more info... LEFT EMPTY

Database Host
What is the database host? The database host can be in the form of a host name, such as 'db1.myserver.com', or as an IP-address, such as '192.168.0.1'. more info... TYPED IN MY SERVER ADDRESS

Database Username
What is the username used to connect to the database? An example username is 'root'. more info... TYPED IN USER NAME

Database Password
What is the password used to connect to the database? The password is used together with the username, which forms your database user account. more info... TYPED IN PASSWORD

Database Name
What is the name of the database used to hold the data? An example database name is 'zencart' or 'myaccount_zencart'. more info... WAS ALREADY CLICK YES LEFT IT ALONE

YES NO Database Sessions
Do you want store your sessions in your database? Click 'yes' if you are unsure. more info...

None File Database SQL Cache Method LEFT AS NONE
Select the method to use for SQL caching. more info...

Session/SQL Cache Directory IT FILLED IN THIS WITH D:/cache
Enter the directory to use for file-based caching. more info...

[promoaz]

My server support was able to fix the issue!!!! I appreciate all the help though!