Time Out Response with Link Point on GoDaddy hosting

[thejov]

I've been trying to get link point working with my site and every time I try to make a payment I get a timeout responce. I've uploaded my .pem file into include/modules/payment/linkpoint_api. I've set up my customer number in the config settings for the link point api.

I've installed curltest and added the argument ?linkpoint=1 and I get the following response:
28 connect() timed out!

Array
(
[url] => "https://secure.linkpt.net:1129/LSGSXML"
[http_code] => 0
[header_size] => 0
[request_size] => 0
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 0
[namelookup_time] => 0.067
[connect_time] => 0
[pretransfer_time] => 0
[size_upload] => 0
[size_download] => 0
[speed_download] => 0
[speed_upload] => 0
[download_content_length] => 0
[upload_content_length] => 0
[starttransfer_time] => 0
[redirect_time] => 0
)



EOF

My hosting provider is godaddy. Any help would be greatly appreciated. If anyone would like to see this error in action go to http://www.AsSeenOnTvRetailStore.com and http://www.AsSeenOnTvRetailStore.com/curltest. Right now it's set up in test mode so you can test using the test cc numbers.

[Kim]

Try a search for godaddy - you should find some interesting posts.

[DrByte]

As Kim mentioned, there are several discussions on the forum explaining how GoDaddy hosting refuses to configure non-Dedicated servers to allow access to Linkpoint transaction-processing.

If you want Linkpoint capability, you'll have to select another hosting package. You have two options:

a) If you're married to GoDaddy for some reason (can't imagine why), upgrade to one of their expensive dedicated server plans.

b) Or choose a Zen Cart Certified Hosting Company ... because they know Zen Cart and are willing to configure their servers specifically for eCommerce businesses ... and are typically less costly than GoDaddy, and have FAR FEWER headaches than GoDaddy hosting customers will experience.

or
c) I suppose there's a third option ... don't use Linkpoint even though you've likely already signed up with them and gone through the application process, etc.

That's what it boils down to.

[thejov]

Or choose a Zen Cart Certified Hosting Company ... because they know Zen Cart and are willing to configure their servers specifically for eCommerce businesses ... and are typically less costly than GoDaddy, and have FAR FEWER headaches than GoDaddy hosting customers will experience.

I submitted a support ticket to godaddy asking them to unblock the specific port, but it sounds like from what I'm hearing that they will be unwilling to do this. If that is the case I will switch hosting providers and demand my money back.

However, I have already done a ton of work on my website and I don't want to redue it. If I back up my database then restore it on a different hosting account will all of my products still be there, or will this cause some conflict since they are on different systems?

[DrByte]

If I back up my database then restore it on a different hosting account will all of my products still be there, or will this cause some conflict since they are on different systems?

You need to backup your database, as well as all your files (ie: all the PHP files etc).
You can move between hosting companies fairly easily:
https://www.zen-cart.com/tutorials/i...hp?article=100

Some of the Certified Hosts will even do the move for you. Don't be afraid to ask.
And be sure to ask them about Linkpoint before you sign up ... just to be comfortable before you go too far down the road.
Linkpoint requires port 1129 to be open, and CURL support to be available.

After you move, be sure to turn off the CURL proxy if you had enabled it in Admin->Config->My Store for GoDaddy communication.

[Gatortail80]

Ok I had the same issue with Go Daddy. Was a very simple fix. I called Go Daddy and they walked me through the setting change that needed to take place. The System Requirements are:
LINUX, PHP 4.3, MYSQL 4.1 or MYSQL 5.0


I had PHP 5.0 instead and so it failed to work with zen cart.
I backed up my database and all my files.
Cleaned off my server.
Went to the Hosting Control Center.
Clicked on Content.
Go Daddy Hosting Connection.
Left side click on : See all in this category
Scroll down some and Click on Zen Cart on the left side.
Then Click on INSTALL NOW

Works like a charm now and also have my support for Linkpoint API.

note: Go Daddy says this is the proper way to install zen cart with their system instead of downloading it from zencart.com...And it does work well.
Hope this helped someone in the future.

[Kim]

What version is being used in the GD installer? The current version of Zen Cart should work great with php5

[mfashraf]

does this solve your linkpoint problem?? i really need to know the result of this really badly... im having a problem with linkpoint and godaddy

[bogie]

note: Go Daddy says this is the proper way to install zen cart with their system instead of downloading it from zencart.com...And it does work well.

Tried that. Didn't work. Maybe they fixed the "feature for new users."