Shipping issue...

[senattor]

So when a customer picks a country from the list during the checkout process, it sometimes gives the error:

"We're sorry, but we're not currently shipping to your region"

Does anybody know the cause of this, and how to fix it?

[senattor]

Okay, so I've narrowed down the issue a bit more...

If the customer forgoes setting up a user account in ZC, and doesn't have a Paypal account (using PayPal's IPN module), we enter all their information (with a billing address in Venezuela and cc info...) and hit 'continue' (from within paypal...)

It drops us back into the ZC site, with the following error:

Not Available At This Time
Sorry, we are not shipping to your region at this time.
Please contact us for alternate arrangements.

Is this a PayPal issue? How can I address this?

[senattor]

Does it have anything to do with Venezuela not being defined in the Zones section of the administration?

[Kim]

Did you remove it?

[senattor]

Did you remove it?

No... I don't think Venezuela was ever there... I certainly didn't remove it though.

[Kim]

Well all 240 officially recognized countries should be in the database ... if they aren't there is a problem.

[senattor]

Well all 240 officially recognized countries should be in the database ... if they aren't there is a problem.

So do I need to add Venezuela to the Zones? It ends at United States - Wyoming...?

Please help! My project is stalled until I can figure out the problem...

[senattor]

I tried using a different address - it simply doesn't want to accept Venezuela as a shipping address. Just returns the same error...

Not Available At This Time
Sorry, we are not shipping to your region at this time.
Please contact us for alternate arrangements.