Not able to Send Emails after Upgrade

[Robbyn7]

Hello,
I just installed the latest version of zencart, for some reason now I'm not able to send any emails, create accounts, newsletters, etc. They show in the archives so I know they went out but that's as far as it goes.
I've made no changes to my email setup. It's the same setting as the previous version. I had no issues before upgrading. I've tried all the settings in E-mail options but still no go. I even tried contacting my host (Hostmonster) but they seem clueless. They said any of the settings should work. NOT! They also told me what to use for SMTPAUTH. Tried their suggestion but that didn't work either.

Any help is much appreciated.

Thanks,
Robyn

[DrByte]

One of my test sites is on Hostmonster. I've always used only the defaults for all email settings, and never had any problems.

What exact error messages are you seeing when you attempt to send emails?
What addons/contributions do you have installed?
What version did you upgrade from?

[Robbyn7]

Thanks for replying Dr. Byte,

If I send a newsletter directly from Zencart, I receive no error, it shows in the archives but the recipient just doesn't receive anything. I've tried 3 different email addresses but nothing. When I sign up for a newsletter or send something from the contact us page on my site, I receive the following if I use any of he transport methods besides smtp or smtpauth:
ERROR: Failed sending email to: "" with subject: "Please confirm Foxxy Diva Fashions newsletter subscription" Could not instantiate mail function.
If I try smtp, I receive the same but at the end it says it can't connect to smtp.
I was on the phone with Hostmonster for over an hour and he even went so far as to go log into my store to see what I was referring to. He said the emails aren't even making it to their logs. I'm able to send emails from an outside source to my hostmonster mailbox though just not from Zen.

Everything worked fine before this upgrade from 1.37 to 1.38.

Is it possible to just replace whatever file controls sending emails with my previous file?

Thanks for your help,
Robyn

[DrByte]

ERROR: Failed sending email to: "" with subject: "Please confirm Foxxy Diva Fashions newsletter subscription" Could not instantiate mail function.

That appears to be an email related to signing up to a newsletter via an addon to Zen Cart.
What happens if you create an account or place an order, instead?

[Robbyn7]

I was just getting ready to mention that I do have the Newsletters-Only Subscription mod installed. Could this be the problem?

I haven't tried placing an order but I did try creating an account but never received the Welcome email using PHP as my transport method. And it does show in my archive as having been sent.

Thanks,
Robyn

[Robbyn7]

Hello all,

Just used Winmerge to compare my current functions_email.php with the upgraded functions_email.php. Made the necessary additions and uploaded it. Now I only get "Could not instantiate mail function" if I use PHP. If I use sendmail or sendmail -f no error but the emails still aren't sending. I've tried signing up for my Newsletter, Contact Us, Creating an account, and sending an email through Zen. Nothing works.

Anything else I can try to get this to work?

Thanks,
Robyn

[DrByte]

Near the top of your functions_email.php file is a DEBUG setting which is likely set to 0.
Change it to 5, and try another email.
What happens?

[Robbyn7]

Hi Dr. Byte,

I tried your suggestion and tried every transport method available and I'm still unable to receive any emails from Zen. After 13hrs. straight of trying to get this to work, I'm stumped!

Here's a snippet of my functions_email.php file.

<?php
/**
* functions_email.php
* Processes all email activities from Zen Cart
* Hooks into phpMailer class for actual email encoding and sending
*
* @package functions
* @copyright Copyright 2003-2007 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
* @version $Id: functions_email.php 7336 2007-10-31 12:35:12Z drbyte $
* 2007-09-30 added encryption support for Gmail Chuck Redman
*/

/**
* Set email system debugging off or on
* 0=off
* 1=show SMTP status errors
* 2=show SMTP server responses
* 4=show SMTP readlines if applicable
* 5=maximum information
* 'preview' to show HTML-emails on-screen while sending
*/
if (!defined('EMAIL_SYSTEM_DEBUG')) define('EMAIL_SYSTEM_DEBUG','5');
if (!defined('EMAIL_ATTACHMENTS_ENABLED')) define('EMAIL_ATTACHMENTS_ENABLED', true);

// Gmail transport to use - to enable set to ssl or tls
if (!defined('SMTPAUTH_EMAIL_PROTOCOL')) define('SMTPAUTH_EMAIL_PROTOCOL', 'none');

/**
* Send email (text/html) using MIME. This is the central mail function.
* If using "PHP" transport method, the SMTP Server or other mail application should be configured correctly in server's php.ini
*

Any help is appreciated,

Thanks,
Robyn

[DrByte]

So ... you didn't get any debug info on-screen?

[Robbyn7]

Sorry, had to take a break.

No, I didn't get any on-screen debug information even after trying all of the transport methods.

Thanks for all your help.

Robyn