password problems

[yellow1912]

Did he give you the email address? Have you tried it yourself to see if you run into that problem?

[gsdcypher]

thanks for responding yellow1912. yes he gave me the email address and i tried it...

now even if he purchased in the past with a different email address, same name and address, he should be able to create a new account with a new email address and same name and address.... right?

the weird thing is that it won't let him proceed because it says that email address already has an account. but when he clicks forgot password, it says there is no record of that email address.

i don't get it. this has happened twice. two different people.

[yellow1912]

Have you checked your database (via phpmyadmin) ? Does this email appears in the customers table?

[gsdcypher]

no. how do i do that?

[yellow1912]

In fact, you do not need to use PHPmyadmin
Go to admin->customers->customers
There is a search box on the right hand side, search for that particular email. Anything shows up?

[gsdcypher]

yep... he's in there twice. same name, mailing address but different email addresses.... hmmmmm... what to do?

is there any way to manage passwords? reset them for customers and send them a new temp one?