Please Help Me Figure This Out

[mkmcgrath23]

I have everything up and going on my zen cart (minus some tweaks) but for some reason I cannot process an order on authorize.net AIM or SIM. I get errors at the end like the most recent:

"This transaction cannot be accepted. - Your credit card could not be authorized for this reason. Please correct the information and try again or contact us for further assistance."

Everything else works up to where I have to press "continue to confirm" and then I get these errors. I have hostgator as a hosting provider and I have tried the curltest.php and it seems fine so I have it set to false in the admin panel:

http://www.fthfightgear.com/curltest.php
http://www.fthfightgear.com/curltest.php?ssl=1

Where do I go from here? What could the issues be? Is this zen cart related or do you think it's related to the authorize.net/merchant account?

Thank you in advance for the help. Much appreciated.

Mike

[DrByte]

What version of Zen Cart?
What addons/contributions are installed?

[mkmcgrath23]

Version: 1.3.7
Add ons: free_red template used and updated SIM

That's really it.

Any ideas? Thanks!

[mkmcgrath23]

If there are any files that you would like to see, please let me know. Thank you.

[DrByte]

If you turn on debug logging in the SIM module, what do the logs say is coming back from authnet?

[mkmcgrath23]

Here's my settings in the SIM module in the admin. I'm not even getting log files now in the cache folder for some reason:

Enable Authorize.net Module
True

Login ID
MyLoginIDHere

Transaction Key
****************

MD5 Hash
*********

Transaction Mode
Production

Transaction Method
Credit Card

Authorization Type
Capture

Request CVV Number
True

Customer Notifications
False

Payment Zone
--none--

Set Order Status
Pending [1]

Sort order of display.
0

Gateway Mode
onsite

Enable Database Storage
True

Debug Mode
Log and Email

[mkmcgrath23]

However, after it gives me the error this link:

https://secure.authorize.net/gateway/transact.dll

shows up in the browser and if I click "enter" it shows this:

The following errors have occurred.
(13) The merchant login ID or password is invalid or the account is inactive.

[DrByte]

The following errors have occurred.
(13) The merchant login ID or password is invalid or the account is inactive.

That means you've entered an invalid Username and/or transaction key.
You have to enter the transaction key that you generated from inside your authorizenet account.
The key is NOT the password you use to login to your authnet account.

Here's my settings in the SIM module in the admin.
Gateway Mode
onsite

Also, if you're processing "onsite", why don't you use AIM instead? It's more robust.

[mkmcgrath23]

I've tried both and neither work for me. So, when it comes down to it.....it's not really a zen cart issue? I'm using the transaction key I was given from the business owner. I am just developing the site. He did mention that when he signed up for the merchant account/authorize.net account they gave him an account for the terminal/hand processing and also a web account. Could it be that these were mixed up and that we are using the wrong account transaction key?

Thanks so much for the help.

Mike

[mkmcgrath23]

I am using the transaction key that was originally generated in the authorize.net account. Should we try and generate a new transaction key or do you think we might just be using the wrong account?

Thanks!