We have a situation where a customer has placed an order and paid using a PayPal echeck. The order was placed on 11/2, but did not settle or clear until 11/7. The order didn't get processed by Zen Cart even though the payment was processed through PayPal.
What to do? I suspect that because the payment option was not a credit card and did not get immediately approved, there was no confirmation back to our ZenCart application that confirmed the transaction.
Since there is no record in the system of the order, how do we tell what the customer ordered? How do we fix this for future orders? is there a setting I need to change?
Results 1 to 6 of 6
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3 Dec 2007, 09:23 PM #1
New Zenner
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PayPal IPN - pymt goes through but no order
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4 Dec 2007, 01:12 AM #2
Sensei
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Re: PayPal IPN - pymt goes through but no order
What version of Zen Cart?
.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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4 Dec 2007, 03:15 PM #3
New Zenner
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Re: PayPal IPN - pymt goes through but no order
We are using 1.3.7, installed back in June 07
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4 Dec 2007, 03:33 PM #4
Sensei
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Re: PayPal IPN - pymt goes through but no order
Please note that v1.3.7.1 released in July contains a number of PayPal patches.
Originally Posted by swilson
You can apply those same updates to your v1.3.7 site using the latest patch posted in this thread:
http://www.zen-cart.com/forum/showthread.php?t=56216 (but you'll be missing out on some of the updates included in 1.3.7.1 not related to PayPal)
... or you can upgrade to v1.3.8 which came out last week and contains many new features and lots and lots of fixes and fine-tunings..
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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15 Dec 2007, 06:21 AM #5
Zen Follower
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Re: PayPal IPN - pymt goes through but no order
I am having the exact same problem and I'm not sure if I should install the patch or upgrade to this newest version of Zen. I have several questions.
I realize I need to 'back up' my site before making changes, but what all needs to be backed up? Is is just the Zen folder using the FTP site? Is there anything else that should be saved before I make any changes?
What happens to my site if I use the patch or the upgrade? Will all of my product still be there, along with all of my customers' information?
Sorry, I'm sure these sound like very basic questions, but I want to make sure I have everything in order before making any changes. TIA for your help!
Mindy
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15 Dec 2007, 06:27 AM #6
Obaa-san
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Re: PayPal IPN - pymt goes through but no order
In your /Docs/ directory are complete instructions.
Please do not PM for support issues: a private solution doesn't benefit the community.
Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.
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