Can someone help me with this...I tried to order using a Paypal account (this is a live store which I set up for a client) and I'm getting the error: We were not able to process your order. Please try again, select an alternate payment method, or contact the store owner for assistance. (Shipping Address Country Empty)
Then it sends me in a loop to change my address then to Paypal over and over and never processes the order. The only thing I can think of is the name on the Paypal account is my company name, not my personal name but everyting else is identical - address with country. Any ideas how to fix this before the client runs into it too? Thanks, metoo
Thread: Unable to process order
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24 Dec 2007, 06:09 PM #1
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Unable to process order
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24 Dec 2007, 06:27 PM #2
Sensei
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Re: Unable to process order
What version of Zen Cart?
Which PayPal module are you using?.
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24 Dec 2007, 06:57 PM #3
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Re: Unable to process order
Oh sorry! Zen Cart 1.3.7 - installed through Fantastico on a Linux server (Hostmonster), Paypal Express checkout & Paypal IPN modules - standard Paypal business account.
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24 Dec 2007, 07:00 PM #4
Sensei
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Re: Unable to process order
v1.3.7 had a few PayPal bugs.
Install the latest patch, and it should resolve that issue:
http://www.zen-cart.com/forum/showthread.php?t=56216
Note that v1.3.8a has been released and contains a large number of additional improvements..
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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24 Dec 2007, 07:29 PM #5
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Re: Unable to process order
Thanks, I'll download the patch and give it a try.
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24 Dec 2007, 09:09 PM #6
Obaa-san
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Re: Unable to process order
Please note: you do not need both paypal modules active.Paypal Express checkout & Paypal IPN modulesPlease do not PM for support issues: a private solution doesn't benefit the community.
Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.
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31 Dec 2007, 09:32 PM #7
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Re: Unable to process order
Thanks, that did the trick! It's processing fine now. One question...is it supposed to transfer the product information to Paypal as well? I'm getting a generic "item from XXX store" for everything - it's not a big issue as they can check to the cart for the items, but it would be nice if it showed up in Paypal too...Just wondering if there's something I can set for this. Thanks again for your help!
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31 Dec 2007, 11:32 PM #8
Sensei
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Re: Unable to process order
If you're using the IPN/WebsitePaymentsStandard module, you only get a generic contents message instead of line-by-line details.
.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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1 Jan 2008, 12:32 AM #9
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Re: Unable to process order
Ok, that's fine. Just wondered if it was possible. Thanks for all your help!
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