SSL error with firefox

[ewalker3]

hello -
I've launched my online store
but I had a customer call to say they couldnt place an order because they received an error about the certificate not being valid:

I go into IE and the site works fine
I firefox i get the error about the certificate possibly being bad..

can someone help me fix this problem with firefox

www.walkerindianrivergroves.com

thanks,
ed

[Kim]

Do you have any idea exactly what the error was or how to duplicate the problem?

[ewalker3]

click on any product, add it to the cart, then check out.
you will get(firefox):
"website certified by unknown authority"
then it says accept permanenty, temporary, or dont accept.

the certificate is from godaddy.


thanks,
ed

[Neon Phoenix]

Your certificate with GoDaddy is not properly installed.

GoDaddy uses a chained root certificate as they are a newer provider of SSL certificates and are not recognized as a valid SSL provider with older browsers.
Their certificates are chained to Starfield Tech.

https://certificates.godaddy.com/Ins...nstructions.go

[ewalker3]

Well now after trying to add the intermediate certificate from godaddy, i also added their root certificate (there is a spot to do that at my ISP) has resulted in firefox still giving the unable to verify the website.
I decided to reinstall the my certificate and the private key and now when i go to check out the page wont come up even in IE.


the error log shows unable to establish private key?

the isp doesnt have an answer.

any suggestions?

thanks,
ed

[Neon Phoenix]

What browser versions are you using?
Everything appears to be working fine using the latest Firefox (2.0.0.11) and Internet Explorer (7) in Windows XP.

I have used GoDaddy since March and everything appears to be setup the same way now.

I will see if I get any errors in Linux.

Karl