QuickBooks Merchant Service

[hharper1321]

OK, I am back in business. Had several customers as well as my test transaction go through. Here's what worked...

I got into my Merchant Account last night, and went to the settings page. It had three choices with radio buttons either on or off, they were:
1. Process CC through Quickbooks,
2. Process CC through Webstore,
3. Process CC through Mobile.
I had the first two set to on. I figure, hell, can't hurt to turn the webstore option off then on again, kind of like rebooting, you know? So I turn it off, hit save changes, and when it comes back up, all the options are grayed out, and I can't change a thing. So, I freak, call QBMS, and find out that when you make a change, it takes 24 hours before you can switch back, and another 24 before you can process (the website doesn't mention this, in fact, it states you can change these options as often as you wish). So I complain a bit but basically, I'm screwed. I put my site on maintenance, and forget it for the evening. This morning, I log back in to my Merch Acct to check the settings. Lo and behold, I am able to turn the store back on. So, I do, and go to the quickbooks site where you create the Tickets. Well, last night I had 2, today I had none. So I create a new ticket, paste the number into Zencart, and figure I'll try a test transaction. SUCCESS, it's been working since. I guess the flipping on and off of the webstore cleared whatever error I was having getting QBMS to recognize my site. I don't know, but it's working. Maybe you can glean something from this that will be useful to you or someone else in the future. Thanks for all your help!

[hharper1321]

Oh, and I didn't see in any of the admin or config settings where I had cURL...

[ElusiveSora]

I have just transfered my site again to a linux server (I own the server now yay!) and am having a problem with QBMS module. First I am getting an email error when I hit the Confirm Checkout button. So I turn off emails in the admin and now it is denying every credit card I try (and they are all good cards). I'm on 1.3.8a. I have already remove/re-install the module so it's not that. I've created new ticket number to try and fix that way but no luck. Any ideas?

[mydanilo]

Did you check all the settings? Did you install everything like instructed in the included pdf file?

[VisExp]

I have just open a QB Merchant Account. I've installed QBMS v1.8 on Zen Cart 1.3.8a

I've been through the whole PDF that came with QBMS 1.8 and have created the App ID, App Login and connection ticket. My settings are:

Enable - True
Desktop
AppID
App Login
Connection Ticket
SSl Cert - blank
Testing - False
Verify with CVV2 - True
Sort order - 1
Payment Zone - none
Set order status - Processing
IP address - blank

When I do a test transaction and click on confrim order I get the following error message An error has occurred within our system while trying to process your credit card. Please try this transaction again. If the problem persists, please email [email protected] to place your order.

If I change Testing to True then the order goes through fine, I get e-mails confriming the order but there is nothing added to my Merchant Account.

Any ideas or help would be appreciated. Thanks.

[mydanilo]

OK, In QB go to "Manage Merchant Service", then click on the "Manage merchant account" tab. What do you see? Is the "Process with Web Store" ON?

If not, try to switch it on. Will take a day to work. If switching on does not work right, you will have to call them and ask them to do it for you. Don't get into any discussions with them about what 3rd pary web service you want to purchase or use. Just insist you want it turned on. Wait a day and it will work.

[VisExp]

Hi mydanilo

When I first went to "Manage Merchant Service" only Process with QB was on. I turned on Process with Web Store. This was on Tuesday. Everything grayed out.

Yesterday (Wednesday) it was no longer grayed out. Both Process with QB and Process with Web Store are on.

Do I need to wait another 24 hours before they start processing?

[cptok]

If I change Testing to True then the order goes through fine, I get e-mails confriming the order but there is nothing added to my Merchant Account.

Any ideas or help would be appreciated. Thanks.

Are you sure you created a production appid and ticket and not a "teesting" one? The above suggests that you may have created a testing app with IDN. Changing the "testing = true" changes the QBMS gateway server - which leads to my suspicion...

[mydanilo]

Got off the phone with a customer and she could not check out.

I took over and was able to do it with the same card info. It was an AMEX. The transaction that she tried declined with

Response: Invalid CVV2/CVC2
Result Code: 5008

I tried it and it worked. This happened last week too. Customer had problems for 2 times then they called and I tried and it worked. Now I am wondering if the cvv verification system is not reliable. Will it sometimes not give back the verification of the CVV?

Of course, I could just set the settings to accept cards even when the CVV comes back as invalid.

Not a big issue right now, just wanted to share. AND I am curious what the Result Code: 5008 actually means. Did not find any info online on QB forums.

[VisExp]

Are you sure you created a production appid and ticket and not a "teesting" one? The above suggests that you may have created a testing app with IDN. Changing the "testing = true" changes the QBMS gateway server - which leads to my suspicion...

When I log into IDN and look at the appid and applogin it says Production under environment.

I have tried reinstalling the QBMS mod. It is now at a point where if I do a test transaction on my website it appears to go through. However when I open Quickbooks and go to the Merchant Service Center and search for transactions I don't see anything. The Merchant Service Account is active, I did a transaction for a penny and then voided it directly through Quickbooks. I see both those transactions when I search for transactions in Quickbooks.

I'm starting to pull my hair out. Any help would be greatly appreciated. Thanks.